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Client Services Manager

FIS Technology Services Poland Sp. z o.o.

  • Sienna 73, Wola, Warszawa
    Warszawa, Masovian
  • offer expired 20 days ago
  • contract of employment
  • full-time
  • team manager
  • remote recruitment
  • Робота для іноземців
    без польської

FIS Technology Services Poland Sp. z o.o.

Sienna 73

Wola

Warszawa

Your responsibilities

  • Develops strong working relationships with assigned clients and FIS resources.

  • Demonstrates financial management and revenue achievement of assigned territory through use of appropriate tools to track accounts receivable, calculate service level credits and billing.

  • Manages and communicates expectations internally and externally.

  • Manages the service component of the client relationship.

  • Conducts service value reviews.

  • Educates clients on various FIS processes and procedures assisting with awareness, navigation and self-help tools (note: this role is not responsible for opening up requests or being the direct point of contact for support or project related items

  • Conducts regularly scheduled status calls with client to discuss important key service topics, to review projects in clients queue and to discuss available service offerings

  • Acts as an escalation point between client and request desk

  • Reviews variance reports and invoices, conducts periodic billing reviews, ensures credits, write-offs and payments are properly applied, works with assigned clients, managing director/relationship manager or billing team to resolve billing issues and at times functions as a collection agent

  • Monitors monthly service level/availability management reports to identify possible trends in service level agreement (SLA) “misses” and contacts appropriate product area if “misses” fall within guidelines of a contractual penalty

  • In the event of a contractual penalty, calculates and processes service level credits, informs billing team and notifies client on timing of credit receipt

  • Provides oversight on commitment requests including setting up commitment in system, participating in project kickoffs to ensure understanding of project expectations and scope, ensures proper resources are assigned, monitors target dates and ensures billing is accurate and on time

  • Identifies additional opportunities to provide more products, services or other resources to customer and refers to managing director/relationship manager

  • May participate in business reviews to learn about clients’ strategic direction as well as gain a good understanding of the products and/or services FIS is offering

  • Participates in client loyalty process by informing assigned clients of process, encouraging clients to respond to survey information in a timely manner, participating in follow-up discussions and developing action plans to address any negative comments

  • Other related duties assigned as needed

Our requirements

  • Bachelor’s degree in business or related field or the equivalent combination of education, training, or work experience.

  • Communicates ideas both verbally and in written form in a clear, concise, and professional manner

  • Requires good working knowledge of FIS systems as well as the industries in which FIS competes for business

  • Ability to understand and apply concepts

  • Ability to handle projects commensurate with job expectations

  • Ability to analyze and solve problems using learned techniques and tools

  • Requires human relations, negotiation and documentation skills

  • Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally

  • Flexibility, versatility, dependability

What we offer

  • working in the innovative and entrepreneurial environment of a growing international firm

  • joining a team of talented experts in banking and payment solutions

  • convenient office location (Sienna 75 Street, Warsaw or Curie-Skłodowskiej 12 Street, Wrocław) with possibility of remote work

  • language courses

  • competitive salary with excellent benefits: private health insurance for employees and their family, group life insurance, pension plan, co-financing of holidays, lunch pass, fruits and cookies, chillout room, coffee point, shower facilities, bicycle parking

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

  • corporate library

  • video games at work

  • coffee / tea

  • leisure zone

  • pre-paid cards

  • shopping coupons

  • holiday funds

  • christmas gifts

  • employee referral program

Recruitment stages
1

Candidate Selection

2

First interview

3

Interview with Hiring Manager

4

Job offer

FIS Technology Services Poland Sp. z o.o.

FIS is a global leader in banking and payments technology as well as consulting and outsourcing solutions. With a long history deeply rooted in the financial services sector, FIS serves more than 20,000 institutions in over 130 countries. Headquartered in Jacksonville, Fla., FIS employs more than 57,000 people worldwide and holds leadership positions in payment processing and banking solutions. Providing software, services and outsourcing of the technology that drives financial institutions, FIS is 361 on the Fortune 500 and is a member of Standard & Poor’s 500® Index.

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