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Client Solution Consultant

  • Warszawa, mazowieckie
  • Specjalista
  • 09.10.2017

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Client Solution Consultant
    Workplace: Warszawa
    As a leader in marketing and media information, Nielsen is one of the most trusted sources of business intelligence for the world's top brands. The work we do makes a significant difference to how businesses and brands perform in markets around the world. At Nielsen we all share a commitment to our core values of being simple, open and integrated in how we work — with each other, our partners, and our clients.


    SIMPLY PUT: Client Solution Consultant is the remote interface between the commercial and the operational section. As a liaison communicates with the client, to act in a consultative and supporting manner in regard to the usage of Nielsen Services. This remote employee advises, suggests and discusses solutions with the commercial section in regard to client requirements. Client Solution Consultant ensures that the services for the client are produced and made available in a timely and accurate fashion. Possessing knowledge regarding the production processes, is able to present theses explicit to the client remotely in a clear and effective way. Furthermore the Client Solution Specialist handles remotely the coordination with the client in regard to specifications, possibilities and limitations of Nielsen solutions.



    • Key point of contact for Clients, Client Service, Operations and ‘client facing’ liaisons in all operational matters (delivery delays, data changes, data quality issues, execution of agreed changes in databases after Coverage Analyses coordination, etc.)
    • Converting the clients’ needs into internal work orders (suitable for execution in all data dimensions to meet)
    • On-going client handling in all operational matters
    • Responsible for the efficient layout of the databases, including the submission of proactive suggestions to the client to simplify the databases/reports and to speed up the processes / exceed the Client expectations
    • Client presentations of the complete production process as well as special sub-processes and quality assuring procedures, excluding f2f presentations (handled by on-shore liaisons)
    • Remote communication with the client (phone/Hangouts, e-mail), in case of escalations cooperating remotely with ‘on-shore’ liaisons
    • Primary remote point of contact for Nielsen teams, with the responsibility of prioritization of Client Service and OpsTech On/Offshore teams projects.
    • Client Health Tracker management (tracking & execution of action plan for operational issues)
    • Communication/support of international Nielsen teams and international projects


    • Bachelor degree in Computer Science, Economics, Marketing or other relevant field
    • 2-3 years of Operational and/or Client facing / remote experience
    • Cross functional experience and understanding
    • Distinct communication skills (especially in remote communication), both spoken and written
    • Fluent Business English knowledge, both spoken and written is a must
    • Good negotiation and influencing skills
    • Good Microsoft Office skills, especially in Excel and PowerPoint
    • Project management certifications will be a benefit
    • Combination of profound operative skills and client orientation
    Administratorem dobrowolnie podanych danych osobowych jest Nielsen Services Poland Sp. z o.o. z siedzibą w Warszawie (02-676) przy ul. Postępu 15b. Dane osobowe zawarte w dokumentach aplikacyjnych będą przetwarzane w celu rekrutacji. Podane dane mogą być udostępnione podmiotom upoważnionym na podstawie przepisów prawa. Przysługuje Pani/Panu prawo dostępu do treści swoich danych oraz ich poprawiania.