Oferta pracy

Client Specialist with French (Finance department)

InforO firmie

  • Wrocław, dolnośląskie

  • Ogłoszenie wygasło 17 dni temu
  • Umowa o pracę
  • Specjalista (Mid / Regular)
Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all.

We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.
For more information visit www.infor.com
Client Specialist with French (Finance department)Numer ref.: 116217
Position Summary
The agent must ensure all clients within their portfolio are followed up in a timely manner and within the trading terms of the invoices. They will need to ensure the company parameters are maintained and report all information accurately and correctly to the database. If any queries or disputes are raised that cannot be dealt with quickly and positively then the agent will report this information to relevant colleagues and departments for resolution. They will need to build a positive and productive long-term relationship with the existing client base as well as the relevant business contacts.
Their focus is to maximize cash collections for the Company.

Duties and responsibilities:

• Maximize cash collections for clients and collecting to the targets set
• To work through daily call lists in a timely manner averaging 40 outbound calls per day
• Ensuring all customer queries are passed onto the query resolution team with full details to ensure a prompt turnaround
• Flexible approach to workload to ensure cover if another member of the team is out of the office, as a Senior this flexible approach is also required when supporting management
• Provide buddy support to your team members
• Send out daily system generated reminder letters and monthly statements
• Any adhoc duties which may arise
• Responsible for assigned accounts
Key Requirements/Experience
• Excellent written and verbal communications skills in English and a native French speaker.
• Experinece in AP/AR departments is a plus
• Detail focused ensuring they follow up all unresolved matters and record data accurately
• Excellent Credit Control experience preferably within a large organization
• Target driven
• Firm but patient approach, strong objection handling skills
• Advanced Microsoft skills including Word, Excel, PowerPoint, Access would be an advantage
• Oral and written communication skills
• Interpersonal skills
• Basic decision making ability

Established Goals and Objectives:
• Proactive in the pursuit of debts, ensuring they maximize outbound calling time
• Provide high level of responsiveness to requests for information.
• Maintain excellent working relationship with clients and the business
• Provide support service for team members
• Comply with established processes.
• Contribute to process improvements.


Reporting Structure
• Operates under minimal supervision
• Typically reports to the Credit Control Supervisor/Credit Control Manager
What We Offer
  • Employment contract
  • Private healthcare, Sodexo LunchPass, MyBenefit
  • Work in the best office in Wrocław, located in the city center with a relax zone.
  • Language classes
  • Friendly atmosphere

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