Oferta pracy

Client Support Engineer

Diverse CG Sp. z o.o. sp.k.O firmie

Rekrutacja zdalna

Rekrutacja zdalna

To wyróżnienie ofert oznacza, że cały proces rekrutacyjny jest prowadzony zdalnie. Dowiedz się więcej
Rekrutacja zdalna
  • Gdańsk, pomorskie

  • Ważna jeszcze 10 dni
    do: 30 paź 2020
  • Umowa o pracę
  • Pełny etat
  • Młodszy specjalista (Junior)

Diverse CG has a vision of future, that will ensure a dynamic development of our Partners’ enterprises, by hiring the right people to work using our services. Candidates, with our help, will be able to find a job that meets their expectations. We keep our promises towards our Co-workers, Clients and Candidates, which ensures our position of an effective partner and a good employer. Right now, for one of our Partners, we are looking for:

Client Support Engineer
Miejsce pracy: Gdańsk
PZ/CS1/09/2020

Responsibilities

  • Respond to client issues received by telephone, voice mail, e-mail and via the customer portal
  • Manage and complete scheduled tasks on time
  • Ensure effective client communications take place
  • Ensure the effective assignment and escalation of incidents to senior engineers where appropriate
  • Advise the Team Lead of emerging issues
  • Adherence to ITIL processes
  • Contribute documentation to the shared knowledge base
  • Ensure all changes are documented through the change management process
  • Execute change management tasks in line with defined processes
  • Take a leading role in the analysis and resolution of problems as raised by the problem management function and by clients
  • Assist and mentor team members in company’s structured approach to troubleshooting problems
  • Act as a role model and mentor for fellow team members

Offer

  • Employment contract (3 trial months - indefinite period)
  • Bonuses and benefits

Requirements

  • At least 12 months experience in an IT role i.e. Helpdesk
  • Knowledge of a call management system and its function
  • Knowledge of ITIL and its function within IT
  • An understanding of Infrastructure technologies including OS, Storage and Networking
  • Demonstrable experience of working in an IT infrastructure focused helpdesk role
  • General understanding of internet/ecommerce technology and its importance to organisations
  • Basic technical awareness of IT server infrastructure
  • Knowledge of the ITIL framework desirable
  • Additional preferred knowledge: VMware, ITIL, Scripting, Public Cloud
opisopisopis
Osoby zainteresowane prosimy o przesyłanie aplikacji klikając w przycisk aplikowania.

Diverse CG has a vision of future, that will ensure a dynamic development of our Partners’ enterprises, by hiring the right people to work using our services. Candidates, with our help, will be able to find a job that meets their expectations. We keep our promises towards our Co-workers, Clients and Candidates, which ensures our position of an effective partner and a good employer. Right now, for one of our Partners, we are looking for:

Client Support EngineerNumer ref.: PZ/CS1/09/2020

Responsibilities

  • Respond to client issues received by telephone, voice mail, e-mail and via the customer portal
  • Manage and complete scheduled tasks on time
  • Ensure effective client communications take place
  • Ensure the effective assignment and escalation of incidents to senior engineers where appropriate
  • Advise the Team Lead of emerging issues
  • Adherence to ITIL processes
  • Contribute documentation to the shared knowledge base
  • Ensure all changes are documented through the change management process
  • Execute change management tasks in line with defined processes
  • Take a leading role in the analysis and resolution of problems as raised by the problem management function and by clients
  • Assist and mentor team members in company’s structured approach to troubleshooting problems
  • Act as a role model and mentor for fellow team members

Requirements

  • At least 12 months experience in an IT role i.e. Helpdesk
  • Knowledge of a call management system and its function
  • Knowledge of ITIL and its function within IT
  • An understanding of Infrastructure technologies including OS, Storage and Networking
  • Demonstrable experience of working in an IT infrastructure focused helpdesk role
  • General understanding of internet/ecommerce technology and its importance to organisations
  • Basic technical awareness of IT server infrastructure
  • Knowledge of the ITIL framework desirable
  • Additional preferred knowledge: VMware, ITIL, Scripting, Public Cloud

Offer

  • Employment contract (3 trial months - indefinite period)
  • Bonuses and benefits
Osoby zainteresowane prosimy o przesyłanie aplikacji klikając w przycisk aplikowania.

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