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Client Support Specialist

  • Warszawa, mazowieckie pokaż mapę
  • Specjalista
  • 13.10.2017

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    EcoVadis offers an exciting, truly international job opportunity in an innovative and dynamic environment. Awarded as the fastest-growing startup in the sustainable supply chain field, EcoVadis is driven by a young team of over 40 nationalities making a real impact on environmental and social practices of companies around the world. We aim to improve environmental and social practices of companies by leveraging the influence of global supply chain. More than 150 global multinational companies have selected the EcoVadis solution, including Verizon, GSK, Coca Cola Enterprises, Nestle, Johnson & Johnson, Renault, ING Bank, and Subway.


    Join us, we’re looking for passionate people to help us make a difference!

    Client Support Specialist
    Miejsce pracy: Warszawa

    EcoVadis is looking for a Client Onboarding Specialist to ensure customers achieve their desired outcomes, boost response rates,  and drive value throughout the EcoVadis onboarding experience.

    This role interacts with all EcoVadis customers (buyers & suppliers) to provide a high touch service that respects the relationship of the customers with EcoVadis.

    In this role you will:

    • Engaging with customers via phone, email, chat, webinar, etc to assist in the customer onboarding process and drive a high response rate
    • Identifying & targeting “at risk” customers (i.e limited activity, communication issues, etc) and take appropriate steps to engage them proactively  to understand their situation & drive action
    • Developing a comprehensive understanding of your customers. This includes key industries, business challenges, and objectives to appropriately communicate EcoVadis product capabilities and associated business benefits to address their needs throughout the onboarding process
    • Understanding and communicating industry best practices and the evolution of EcoVadis product and platform functionality, methodology, and administrative services integral to the customer's success
    • Identifying risks to the customers successful completion of the EcoVadis evaluation process and actively working to mitigate issues before they happen. Working with internal & external stakeholders to facilitating communication & information exchange
    • Capturing and recording internal and customer-sourced insights, then proactively reporting and contributing as necessary with the Team Leader, Management, and other EcoVadis Business Units to bridge gaps that may exist between customer expectations and participation
    • Additional responsibilities related to the function may be required, as participating in coordination of tasks and projects to improve company adoption, communication, awareness, and internal engagement processes


    • Degree in a Business related discipline (Management, Business, Marketing)
    • Fluency in English is a must. Proficiency in French would be a plus
    • Experience - at least 3 years and up to 5 years of working experience preferably with international exposure in a sales/support role (even if only dealing with international clients over the phone)
    • Ability to communicate with a client or a supplier as a first level support
    • Good communication skills (verbal and written)
    • Customer and quality oriented attitude
    • Interest in IT Security will be a strong advantage
    • Willingness to work in a start-up team environment,  ability to work under pressure and tight deadlines
    • High proficiency in Excel and Power Point

    Additional Information:


    Full time position

    Location: Warsaw, Poland - Rondo ONZ, Spektrum Tower, 26th floor with amazing view

    In return for your expertise and energy, we offer:

    • Challenge, opportunities to exchange skills within multinational team
    • Ability to work in an autonomous way and in an environment where your ideas are valued
    • Interesting trainings (including those in our foreign offices)
    • Health care
    • Multisport card
    • French classes during working hours
    • Flexi-time & home-office
    • Competitive salary aligned with experience
    • Casual and very friendly environment
    • Possibility to work in other EV location


    Are you interested? Please apply directly online by clicking on the link
    For more information about EcoVadis please visit our site: www.ecovadis.com

    EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.

     EcoVadis : France – Poland – UK – Mauritius – United States – Hong Kong