Accelerit Sp. z o.o

Client Support Specialist

Accelerit Sp. z o.oO firmie

8000-10000 zł brutto / mies.

Accelerit Sp. z o.o

Radna 12

Warszawa

Client Support Specialist
(Salary up to 10k PLN monthly)
Miejsce pracy: Warszawa
Our Client is a Swedish FinTech company founded in 2010 with headquarter in Stockholm and development office in Zagreb and newly created dev hub in Warsaw. Their products are used 24/7 in 25 markets with high demands on availability and security and They are all passionate about delivering high-quality products to Their customers.
 
We are looking for a bright Client Support Specialist to provide enterprise-level support to Their customers. It is not a regular tech support where You need to know office365 etc. You have to have a general technical understanding but most important is that You can search for data from different sources and use that information to logically conclude where the problem is.

Responsibilities:

  • Take ownership of customer issues reported and see problems through to resolution.
  • Study, diagnose, troubleshoot and recognize solutions to solve customer issues.
  • Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams.
  • Provide timely and detailed feedback to customers.
  • Ensure proper recording and closure of all issues.
  • Prepare accurate and timely reports.
  • Document knowledge in the form of knowledge base tech notes and articles.

Requirements:

  • Proven working experience in technical support, IT support or Client support.
  • Great problem-solving skills.
  • Great client-facing skills.
  • Curious mind.
  • Outstanding written and verbal communication skills in English.

We offer:

  • Salary up to 10K PLN monthly depending on your skills and experience (both B2B and UoP considered).
  • Benefits of your choice - incl. private healthcare, sport activities, additional insurance and so on.
  • Real development budget for you to spend on certification, books, workshops, trainings.
  • Great working space at WeWork with all its amenities.
If you see yourself in this role just hit Apply and send us your CV in English
Client Support Specialist
(Salary up to 10k PLN monthly)
Our Client is a Swedish FinTech company founded in 2010 with headquarter in Stockholm and development office in Zagreb and newly created dev hub in Warsaw. Their products are used 24/7 in 25 markets with high demands on availability and security and They are all passionate about delivering high-quality products to Their customers.
 
We are looking for a bright Client Support Specialist to provide enterprise-level support to Their customers. It is not a regular tech support where You need to know office365 etc. You have to have a general technical understanding but most important is that You can search for data from different sources and use that information to logically conclude where the problem is.

Responsibilities:

  • Take ownership of customer issues reported and see problems through to resolution.
  • Study, diagnose, troubleshoot and recognize solutions to solve customer issues.
  • Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams.
  • Provide timely and detailed feedback to customers.
  • Ensure proper recording and closure of all issues.
  • Prepare accurate and timely reports.
  • Document knowledge in the form of knowledge base tech notes and articles.

Requirements:

  • Proven working experience in technical support, IT support or Client support.
  • Great problem-solving skills.
  • Great client-facing skills.
  • Curious mind.
  • Outstanding written and verbal communication skills in English.

We offer:

  • Salary up to 10K PLN monthly depending on your skills and experience (both B2B and UoP considered).
  • Benefits of your choice - incl. private healthcare, sport activities, additional insurance and so on.
  • Real development budget for you to spend on certification, books, workshops, trainings.
  • Great working space at WeWork with all its amenities.
If you see yourself in this role just hit Apply and send us your CV in English

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