Oferta pracy
Informujemy, że administratorem danych jest OVH SP. z o.o. z siedzibą w Wrocław, ul. Swobodna 1(dalej jako "administrator"). Masz prawo do żądania dostępu do swoich danych osobowych, ich sprostowania, usunięcia lub ograniczenia przetwarzania, prawo do wniesienia sprzeciwu wobec przetwarzania, a także prawo do przenoszenia danych oraz wniesienia skargi do organu nadzorczego. Dane osobowe przetwarzane będą w celu realizacji procesu rekrutacji. Podanie danych w zakresie wynikającym z ustawy z dnia 26 czerwca 1974 r. Kodeks pracy jest obowiązkowe. W pozostałym zakresie podanie danych jest dobrowolne. Odmowa podania danych obowiązkowych może skutkować brakiem możliwości przeprowadzenia procesu rekrutacji. Administrator przetwarza dane obowiązkowe na podstawie ciążącego na nim obowiązku prawnego, zaś w zakresie danych dodatkowych podstawą przetwarzania jest zgoda. Dane osobowe będą przetwarzane do czasu zakończenia postępowania rekrutacyjnego i przez okres możliwości dochodzenia ewentualnych roszczeń, a w przypadku wyrażenia zgody na udział w przyszłych postępowaniach rekrutacyjnych - do czasu wycofania tej zgody. Zgoda na przetwarzanie danych osobowych może zostać wycofana w dowolnym momencie.
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Cloud IT Support Specialist Polish/English

OVH Sp. z o.o.

  • Swobodna 1, Krzyki, Wrocław
    Wrocław, Lower Silesia
  • valid for 17 days
    until: 09 Jun 2022
  • contract of employment
  • full-time
  • junior specialist (Junior)
  • full office work, hybrid work
  • Immediate employment
  • More than one vacancy
    vacancies: 2
  • remote recruitment

OVH Sp. z o.o.

Swobodna 1

Krzyki

Wrocław

Technologies we use

Operating system

About the project

We are looking for a Cloud IT Support Specialist for our Customer Services department that provides advice, listening and solutions to our customers, our customer service teams are essential to ensure a service that meets our quality requirements.

Our customer service teams are divided into six areas: cloud, web, telecom, keepbiz, Professional cloud services and cross-cutting projects.

You join the Cloud Technical Support Team in charge of handling incoming calls and e-mails from Customers seeking help and information regarding OVHcloud services and products. You will provide guidance and solutions addressing Customers' issues and cooperate with other Technical Support Specialists and Teams if need.

Your responsibilities

  • Diagnosing and fixing issues and malfunctions of cloud services (Dedicated servers, VPSes, Public Cloud instances, and Kubernetes) for European Customers;

  • Answering Customers' calls, replying to e-mails in order to solve any issue(s) they may experience;

  • Answering to escalations and informing Customers about correct processes;

  • Classifying incidents and escalating or reassigning those to the appropriate team/person, if necessary;

  • Keeping Customers updated on the progress of an ongoing investigation/troubleshooting and its resolution;

  • Participating in all internal trainings necessary to develop and maintain an advanced knowledge of products, technologies, and processes;

  • Building an image of OVHcloud as a company with strong expertise and excellent Customer support

Our requirements

  • Fluent English

  • Experience in a similar role related to Customer Support;

  • Great communication skills;

  • Strong Customer focus;

  • Ability to manage priorities;

  • Ability to work efficiently within a team;

  • Ability to analyse, listen, and make recommendations (guide the Customer towards a satisfactory solution);

  • Ability to troubleshoot Customers' issues and incidents;

  • Passion for continuous professional development and willingness to learn new technologies;

  • With a great sense of service, you want to have a positive impact on your internal and / or external contacts.

  • You are open to the world and working in an international context is an important aspect for you.

  • You are independent and able to work in a fast-paced environment.

Optional

  • Experience in a similar position: Technical Support/Service Desk in an IT environment;

  • Good technical knowledge in IT and new technologies domains;

  • Basic knowledge of Cloud products: Dedicated servers, VPSes, and Public Cloud instances;

  • Basic knowledge of Linux and virtualization.

This is how we organize our work

This is how we work

  • in house
  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • parking space for employees

  • extra social benefits

  • meal passes

  • pre-paid cards

  • holiday funds

  • employee referral program

  • extra leave

OVH Sp. z o.o.

OVHcloud puts complete freedom in the hands of technologists and businesses, for anyone to master right from the start. We are a global technology company serving developers, entrepreneurs, and businesses with the dedicated server, software and infrastructure building blocks to manage, secure and scale their data. Throughout our history, we have always challenged the status quo and set out to make technology accessible and affordable. In our rapidly evolving digital world, we believe an integral part of our future is an open ecosystem and open cloud, where all can continue to thrive and customers can choose when, where and how to manage their data.

We are a global company trusted by more than 1.5 million customers. We manufacture our servers, own and manage 30 datacenters, and operate our own fiber-optic network. From our range of products, our support, thriving ecosystem, passionate employees, to our commitment to social responsibility—we are open to power your data.

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This is how we work
This is how we work