Oferta pracy

JAMF

Cloud Operations Engineer Supervisor

JAMFO firmie

10 000‐16 000 zł gross / mth.
  • Piotra Skargi 6a, Katowice
    Katowice, Silesian
  • Ważna jeszcze 19 dni
    do: 8 lis 2020
  • contract of employment
  • full-time
  • manager / supervisor

JAMF

Piotra Skargi 6a

Katowice

Technologies we use

Operating system

Your responsibilities

  • Provide technical and operational mentorship to a team of Cloud Operations Engineers.

  • Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs).

  • Facilitate, contribute, develop operational best practices and work with other regions and Director of Cloud Operations to ensure solid communication and teamwork.

  • Collaborate closely with Engineering, Support, Sales, Service and the broader JAMF Software organization to better understand Apple technologies and the challenges our customers face.

  • Act as an active advisor to department management team to ensure departmental and company goals are achieved.

  • Remove development impediments and escalate issues if needed.

  • Participate in performance management activities to aid in growth and development of assigned team.

  • Develop new and improve existing processes and procedures.

  • Work to ensure organizational efforts to support certifications such as SOC 2 are upheld.

  • Serve as a role model to the Cloud Operations Engineer team.

  • Other duties and special projects as assigned.

  • All Monitor Linux system, database, and network performance to detect problems early and respond within an SLA.

  • Monitor software and network security on team managed servers and networks.

  • Configure and maintain server auditing and network monitoring tools.

  • Develop and implement performance tuning steps for application, system, and network configurations.

  • Provide solutions and direction to customer issues via phone or email in a timely and professional manner.

  • Maintain and expand technical documentation of processes and procedures.

  • Participate in a 24x7 on-call rotation.

  • Participate in system administration duties for cloud-based server infrastructure.

  • Perform light programming/scripting tasks in Bash, PHP, and Python.

  • Develop and maintain an advanced level of knowledge of Jamf products.

Our requirements

  • 4 year / Bachelor's Degree (Preferred).

  • Jamf 100, 200, 300 and 350 certifications (Requirement or equivalent).

  • AWS Certified Cloud Practitioner (Preferred).

  • A combination of relevant experience and education may be considered.

  • 4 year / Bachelor's Degree (Preferred, a combination of education and relevant experience may be considered).

  • 2 – 4 Years Displayed excellence in the Cloud Operations Engineer role or equivalent position (Required).

  • < 2 Years Demonstrated initiative to take on additional responsibilities (Required).

  • < 2 Years Management training and/or experience helpful (Required).

  • General Experience managing priorities and responding effectively to emergent incidents both independently and with a team (Required).

What we offer

  • Work from home when needed.

  • Attractive medical and life insurance plans.

  • Trainings and courses budget.

  • High-tech equipment (Macbook Pro, Macbook Air, iPad, iPhone, Apple Watch).

  • Office in the center of Katowice.

  • Employment contract with salary.

  • 26 days of paid holidays for everyone + 2 days of paid VTO (volunteer time off).

  • English lessons with native speaker.

This is how we work
This is how we work