Cloudesk Manager

CO.BRICK SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

  • Greater Poland

    Greater Poland
  • offer expired over a month ago
  • B2B contract
  • full-time
  • team manager
  • home office work, hybrid work
  • remote recruitment

Technologies we use

Operating system

About the project

Are you up for the challenge? We’re looking for a Cloudesk Manager who has a flare for joining our team! As Cloudesk Manager, you will work as a part of the IT Team. You will have a unique opportunity to create a Service Desk from scratch to support our partners in their development.

Product: Global, scalable and secure platform for managing identities and its distribution across various internet services including IoT and emerging Fintech systems

Your responsibilities

  • Creating and implementing efficient procedures and processes

  • Building knowledge base and best practices

  • Handling major escalations and incidents

  • Leadership and team mentoring

  • Coordinating and planning the work for the team

  • Performance appraisals

  • Participation in recruitment of new team members

  • Planning improvements in long-term perspective

Our requirements

  • Service desk experience (from being a consultant to taking on a manager role)

  • Leading skills

  • Ability to think analytically and seek optimal solution

  • Excellent communication and interpersonal skills

  • Experience with knowledge management processes

  • English (C1 level)

What we offer

  • LOCATION: Gliwice (in a brand new office located at Kaczyniec street 9), hybrid or remote up to 100%

    Benefits

    • private medical care

    • sharing the costs of professional training & courses

    • remote work opportunities

    • flexible working time

    • fruits

    • integration events

    • computer available for private use

    • no dress code

    • coffee / tea

    • drinks

    • parking space for employees

    • leisure zone

    • employee referral program

    • charity initiatives

    • extra leave

    Recruitment stages
    1

    Feedback from our recruiter

    2

    Online meeting

    RECRUITMENT PROCESS

    • STEP 1: Be #bravenough and send an application to us.

    • STEP 2: Stay tuned as our recruiter will contact you shortly (regardless of our decision after screening your CV).

    • STEP 3: Let’s organize an online meeting during which you will meet other brave people from your team.

    WHAT COULD BE THE NEXT STEP IN YOUR CAREER AT CO.BRICK?

    Have you already wondered how to progress beyond the level of Senior IT Developer? Only a few companies offer something more and co.brick is one of them. We literally crush the glass ceiling and give options for those who feel stuck in their career. While joining co.brick you have at least 4 possibilities for further development:

    MENTOR - You share knowledge not only with your mates but also with startup founders and become a mentor of co.brick venture building accelerator.

    ENTREPRENEUR - You change your idea into a prosperous business and get on the startup life track (with co.brick venture building).

    LEADER - You become either a team lead or a lead of the subsidiary created by our Partner in Poland which puts you on the management track.

    INVESTOR - It is a future promise, but just for your information we are planning to opena micro-fund where every employee will be invited to put a dime or two.

    IMPORTANT REMARK

    If you want to work with startups but you are afraid that it is not a stable environment, you should definitely apply to us! Founders of co.brick already have an experience on how to develop a startup that can be sold for more than 1 bln USD (google about the transaction between Hybris and SAP), and now we all are doing everything we can to reduce all the risks while developing innovative products other startups.

    CO.BRICK SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

    As we operate for about 2 years on the market, we still consider co.brick as a startup. We work with our partners – other startups mostly from Western Europe and the US who are developing brand-new cloud solutions in the newest technologies. While being at co.brick, you will work exclusively with one partner on their product development.

    Just remember, in co.brick you are not only a programmer. You are the next brick (there are already 70 of us) who is invited to work with us on a long-term basis. With us, you will contribute to the startup ecosystem by becoming either a mentor, an IT project leader or even an investor (as it is described above). You can also switch your career path and turn into an entrepreneur with co.brick venture building – our acceleration program for the early-stage startups.

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