Club Lounge Manager

Your responsibilities

Join us as a Club Lounge Manger at InterContinental Warszawa. You’ll have ambition, talent and obviously, some key skills. In this position, you will manage the high expectations of our VIP Guests and ensure your team members respond to all VIP needs in order to deliver an exceptional Guest experience.

A Club Lounge Manager must perform the following tasks to the highest standards:

• Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements

• Ensure that the privacy of the guests and the confidentiality of the information are respected.

• Resolve Guest complaints promptly

• Ensure a very high standard of guest service is constantly maintained for both Reception and F&B area of the Club Lounge

• Manage the team members efficiently, ensure the right training is given to maintain the high level of employees and Guests satisfaction

• Communicate with the Club InterContinental team, track and reward Guests for their loyalty; choose rewards that meet Guest preferences

• Manage Club Lounge expenses within the allocated budget

• Maintain good communication and work relationships in all hotel areas

Our requirements

What we offer

In return for your hard work, you can look forward to a competitive salary and benefits package – including private health care and duty meals. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we’ll make sure you’ll have room to be yourself.