Club Lounge Manager

Hotel InterContinental Warszawa

Hotel InterContinental Warszawa

Emilii Plater 49

Śródmieście

Warszawa

Your responsibilities

Join us as a Club Lounge Manger at InterContinental Warszawa. You’ll have ambition, talent and obviously, some key skills. In this position, you will manage the high expectations of our VIP Guests and ensure your team members respond to all VIP needs in order to deliver an exceptional Guest experience.

A Club Lounge Manager must perform the following tasks to the highest standards:

• Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements

• Ensure that the privacy of the guests and the confidentiality of the information are respected.

• Resolve Guest complaints promptly

• Ensure a very high standard of guest service is constantly maintained for both Reception and F&B area of the Club Lounge

• Manage the team members efficiently, ensure the right training is given to maintain the high level of employees and Guests satisfaction

• Communicate with the Club InterContinental team, track and reward Guests for their loyalty; choose rewards that meet Guest preferences

• Manage Club Lounge expenses within the allocated budget

• Maintain good communication and work relationships in all hotel areas

Our requirements

Ideally, the candidate should possess 2 year experience in the Hotel Industry

(5-star hotel preferable) in a similar position or Front Office experience in a large hotel. Availability to work flexible hours across a 7 day operation is essential. This 'hands-on' role involves enforcing company standards and policies and high levels of customer service. Will bring with you strong interpersonal skills and excellent command of written and spoken English is required.

What we offer

In return for your hard work, you can look forward to a competitive salary and benefits package – including private health care and duty meals. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we’ll make sure you’ll have room to be yourself.

Benefits

  • private medical care

  • sharing the costs of professional training & courses

  • fruits

  • corporate products and services at discounted prices

  • integration events

  • coffee / tea

  • parking space for employees

  • pre-paid cards

  • holiday funds

  • christmas gifts

  • birthday celebration

  • employee referral program

  • charity initiatives

  • family picnics

Hotel InterContinental Warszawa

At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand you’re more than just a job title.

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