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Cluster Manager in OTC Order Management

  • Łódź, łódzkie pokaż mapę
  • Kierownik
  • 02.05.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Cluster Manager in OTC Order Management

    Clariant Global Business Services placed in Łódź is a part of a globally leading specialty chemicals company based in Switzerland. The main goal of the Center is to provide end-to-end services in the fields of finance, accounting, purchasing processes, logistics and order management for Clariant’s divisions in the following regions: EMEA, APAC and Latin America. Every day over 250 professionals focus on improving the efficiency and effectiveness of performance to accelerate change and discover value by redefining our internal processes.

    The Cluster Manager in OTC Order Management ensures the efficient and effective execution of customer service activities in the team in compliance with company's SOPs, business guidelines, meeting the required Service Levels agreed with BUs and being accountable for customer satisfaction.

    Responsibilities:
    • Provide guidance and assigns the tasks &responsibilities to team members according to skills and availability
    • Monitor the performance of the team ensuring to meet the agreed Service Levels with Business and Service Units
    • Provide continuous feedback, coaching and organizes trainings/workshops to ensure high performing standards
    • Manage change and conflict in the team, implementing corrective measures/solutions
    • Ensure efficient and effective working interfaces between the team and contact persons in Business and Service Units
    • Ensure proper understanding and successful implementation/practice of SOPs and BU guidelines in the team
    • Ensure proper customer care by the team being accountable for the best rate of customer satisfaction
    • Execute regular SD Processes Control to avoid errors/non-conformities, in line with other Dept (eg.open inv.)

     

     

     



    Requirements:

    • Good knowledge of Order Management SOPs and Business Guidelines
    • Good SAP knowledge (Module SD  - nice to have)
    • Good knowledge of Excel, Word, Outlook
    • Commercial experience in multicultural company
    • Strong leadership and coaching skills
    • Excellent communicator
    • Good motivator             

    Language Skills:

    • English: Good written and spoken
    • German: Good written and spoken ( French/Spanish/Italian/Portuguese - will be an advantage)
    • A rewarding challenge to develop skills within SSC area
    • Unique opportunity to have a substantial impact on transition process
    • An opportunity to be part of a team with great enthusiasm for the business and for delivering top class service
    • Work with talented and highly professional colleagues, in a culture that is collaborative, respectful and committed to your professional development
    • Internal and external trainings
    • Career development within our organization
    • Benefits package
    OUR  BENEFITS
    language supplement
    flexible working hours + home office
     
    language courses
    workplace in the center of LODZ
     
    Multisport Card
    group insurance
     
    internal and external trainings
    healthcare
     
     
     
    If you need more information about the role feel free to contact Clariant Recruiter:

    Agnieszka Stępień +48 42 279 09 87