Ta oferta pracy jest nieaktualna od 86 dni. Sprawdź aktualne oferty pracy dla Ciebie

CMB Case Manager

  • Kraków, małopolskie
  • Kierownik
  • 29.11.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organisations. Currently, we are looking for a candidate for the position of:

    CMB Case Manager

    Location: Kraków
    Ref No: Operations/CM/04/2018

    Implementation of this role is as result of RME project aiming at streamlining of the NTB account opening process for European countries (CMB) by centralizing all the steps within one end to end Case Management Team, by reducing the number of Teams and hand-offs involved and allowing RM for the commercial activities rather than back office.

    Key Accountabilities:


    The jobholder is to ensure a proper setting up of international banking accounts, and delivery of CMB proposition. The key responsibilities include :

    • Manage the International and domestic Account Opening Journey and Customer Onboarding Experience for the CMB Customers, from end to end perspective, including defining formal requirements, verification of onboarding documentation, single point of contact for the Customer and Business Partners, account opening activities, Fatca, CRS and CDD and KYC activities.
    • Manage all processing in relation to the onboarding and Account Opening requirements
    • Providing professional and high quality KYC analysis of existing HSBC customers, escalating risk concerns and actively contributing to the success of the team.
    • Jobholder is expected to share innovative ideas to increase quality, efficiency and effectiveness of the process
    • Ensure audit & compliance as per Global Standards.
    • Manage communication between support functions, Compliance, Business Partners and technical Teams.
    • Ensure high quality operational results –TAT, SLA, RPH.
    • Being backup for Team Lead role and assisting QA, QC and Trainer whenever it is necessary


    Knowledge and skills:

    • 2-5 years plus experience in an active Customer interface role, with proven track-record.
    • Excellent Customer service skills.
    • Process knowledge about IBC onboarding process, Customer Due Diligence, and/or Fatca, CRS, Account Opening processes.
    • Good understanding of Lexis-Nexis, World-Check and other data sources used in the AML world.
    • Systems/tool practical knowledge (Clientsphere, BPM, Hub, Global Links).
    • Strong knowledge of HSBC’s organizational structure, business lines and policies and procedures to ensure compliance on all proposals and able to manage new product due diligence.
    • Well organized.
    • Displays extra-ordinary Business focus and Customer orientation and provides exemplary service.
    • Inter-personal skills and the ability to handle priority pressure and manage expectations. Demonstrate high energy; be PRO-ACTIVE, extremely positive and have a ‘driver and achiever’ mentality.
    • Fluent in Czech and English both Written and Spoken.

    We offer:

    • Stable job in professional team,
    • Interesting path of career in an international organization,
    • Consistent scope of responsibilities,
    • Private health care, employees’ benefits.

    You'll achieve more when you join HSBC.


    To apply for this position please send your curriculum vitae in English including reference number, using "Apply now" button below.
    We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
    Applications sent to us will be taken into consideration only if they include the following statement:
    I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
    In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]