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CMB Quality Control Analyst

  • Kraków, małopolskie
  • Specjalista
  • 03.01.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    HSBC Service Delivery (Polska) Sp. z o.o. is a part of HSBC Holdings plc, the parent company of the HSBC Group, headquartered in London. The Group serves customers worldwide from over 6,300 offices in over 75 countries and territories in Europe, Asia, North and Latin America, and the Middle East and North Africa. HSBC is one of the world’s largest banking and financial services organisations. Currently, we are looking for a candidate for the position of:

    CMB Quality Control Analyst
    Location: Kraków
    Ref No: BO/CMB/QCA/06/2018

    Job holder will work very closely with the International Case Management Team performing checks in two areas: international account opening and Existing to Bank processes. This role is to ensure setting up of international bank accounts in adherence to all relevant regulations, Group Policy and Global standards and in parallel the Job Holder will be reviewing the existing KYC profiles for sign off in accordance with the above mentioned procedures.

    Key Accountabilities:

    To achieve this, the job holder will need to perform the following tasks:

    • Ensuring that high quality standards are maintained for all CMB onboarding and existing profiles that are approved and submitted by the individual in line with the agreed and set quality targets for each market
    • Supporting Case Management team in preparing CDD/KYC profiles and account opening activities in accordance with relevant regulations, Group policy and Global standards obtaining documents as required and undertaking due diligence
    • Supporting Case Management team in producing timely, high quality profiles and address quality issues, if any identified
    • Work with the Case Managers to ensure timely completion of profiles and prioritize workload to meet objectives of the Case Management team,
    • Proactive highlighting of audit and compliance issues to the management team. Ensure that all existing audit recommendations within their remit are closed
    • Raising quality issues to the management and training team. Work with training team to implement all quality improvement recommendations within the Case Management team
    • Remain up to date with global and individual market policy & procedure changes
    • To maintain core standards of behavior at all times
    • Being backup for Case Managers and assist QA


    Knowledge and skills:

    • Sound knowledge policies on AML, KYC, Sanctions, FATCA, and other Due Diligence items
    • Should have worked across all profile risk levels (Standard, Medium Risk, High Risk and SCC)
    • Process knowledge about IBC onboarding process, Customer Due Diligence, and/or Fatca, CRS, Account Opening processes
    • Working knowledge of World-Check, Lexis-Nexis and other data sources used in AML world
    • Familiarity with appropriate regulatory framework and legislation and other AML regulatory framework
    • Analytical skills in respect of a wide variety client types, financial institutions
    • Strong interpersonal skills and able to build and maintain relationships
    • Analytical skills in respect of a wide variety document types
    • Microsoft Word, Excel, Power Point skills required.

    Essential qualities and behaviors

    • Ability to build relationships by communicating, influencing and negotiating effectively with Business Heads, Senior Managers, consultants, technical experts across the whole department and business users
    • Pro-active and business orientation with proven ability to prioritize and manage conflicting demands and ability to assess
      stakeholder needs to improve Customer experience and showing resilience under pressure and providing best in class solutions
    • Ability to work well under pressure with high degree of accuracy independently
    • Positive ‘can do’ attitude
    • Flexibility in working hours.


    • Minimum 2 years experience with sound knowledge of HSBC policies and procedures ( AML, KYC, Sanctions, FATCA, and other Due Diligence)
    • Experience in risk management field, and proven ability to support the development of the business activities while robustly, applying risk management disciplines and controls.
    • Proven business and operational experience
    • Proven experience in quality control is an advantage

    We offer:

    • Stable job in professional team,
    • Interesting path of career in an international organization,
    • Consistent scope of responsibilities,
    • Private health care, employees’ benefits.


    To apply for this position please send your curriculum vitae in English including reference number, using "Apply now" button below.

    Applications sent to us will be taken into consideration only if they include the following statement:
    I hereby declare that I have familiarized myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I hereby give consent for personal data included in my application to be processed for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).”
    In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: [email protected]