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Thank you for interest in HSBC. . Before you apply, please note that we will take into the consideration only applications that include the following statement: . “I hereby declare that I have familiarised myself with the Privacy Statement for Applicants published at http://www.about.hsbc.pl/careers and I give my consent to use my personal data included in my application for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to the rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).” . Due to the high number of applications, we reserve the right to contact selected candidates only. . In case you would like to resign from participation in the recruitment process or withdraw previously sent application, please email us at: [email protected]
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(CMB) Strategic Business Change Manager

HSBC Service Delivery (Polska) Sp. z o.o.About the company

  • Kapelanka 42a, Kraków
    Kraków, Lesser Poland
  • Valid for 13 days
    until: 18 Aug 2021
  • Remote recruitment
  • contract of employment
  • full-time
  • manager / supervisor

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a


Your responsibilities

  • The purpose of this role is to help in shaping and executing against HSBC Global Commercial Banking (CMB) strategic change agenda.

  • Strategic Business Change Consultant supports the Strategic Business Change Managers in collaborating with the Business on the need & nature of change to leverage the opportunities and manage the challenges in the industry.

  • Strategic Business Change Consultant acts as Commercial Banking change agent, supporting the implementation of the strategy and is committed to making change a source of sustainable competitive advantage for HSBC. The role holder will need to support the shaping, execution & embedding of change across the business –thus delivering a unified change experience and support benefits realisation agenda.

  • Responsible and accountable for the delivery of business change Projects and Programmes in accordance with industry best practices and change methodologies.

  • Ensure adoption of relevant frameworks and methodologies, driving a common high performance approach and that an Agile approach to change is fully embedded within key change initiatives.

  • Collaborate with stakeholders and business partners, building strong relationships to ensure consensus and positive change outcomes.

  • Obtain buy-in from management and relevant stakeholders for programme plans, commitments, changes including requirements, quality assurance plans, budget, schedule, scope, risk mitigation and contingency plans.

  • Cooperate with and provide direction to multidisciplinary teams to collectively shape & deliver the change. Help to effectively promote positive work culture within change team based on respect for people, integrity of actions, creativity and collaboration.

  • Build Cross-Bank collaboration between change teams, the CMB, Operations, Functions and IT, sharing good change ideas and ensuring change work is recognised across CMB

  • Demonstrate financial acumen to support the development of a global business case, including investments, detailed benefits and link to overall finances of the business.

Our requirements

  • Knowledge of the project lifecycle, with proven track of record of delivering End to End Change

  • Understanding of how change drives benefits for the company, its customers and other stakeholders

  • Understanding of Commercial bank’s business model – i.e. the customer proposition, the channels and operations, and the key financial performance drivers

  • Proven ability to recognize structural issues within the organization, functional interdependencies and cross-silo redundancies

  • Experience in positive, challenging interactions with Senior Management

  • Very good organizational and planning skills

  • Proven ability in working across multi-disciplinary and multi-cultural diverse work environments

  • Ability to gather and understand change requirements and translate them into business terms

  • Analytical background and proven ability in analytical rigor

  • Strong financial and commercial acumen and the ability to understand and contribute to business cases

  • PMP/MSP or Business Analysis training / certification

  • Lean Six Sigma Black Belt/Green Belt – Optional

What we offer

  • Stable job in professional team,

  • Interesting path of career in an international organization,

  • Consistent scope of responsibilities,

  • Private health care, employees’ benefits.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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This is how we work
This is how we work