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(CMB) Strategic Business Change Manager

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • The purpose of this role is to help in shaping and executing against HSBC Global Commercial Banking (CMB) strategic change agenda.

  • Strategic Business Change Consultant supports the Strategic Business Change Managers in collaborating with the Business on the need & nature of change to leverage the opportunities and manage the challenges in the industry.

  • Strategic Business Change Consultant acts as Commercial Banking change agent, supporting the implementation of the strategy and is committed to making change a source of sustainable competitive advantage for HSBC. The role holder will need to support the shaping, execution & embedding of change across the business –thus delivering a unified change experience and support benefits realisation agenda.

  • Responsible and accountable for the delivery of business change Projects and Programmes in accordance with industry best practices and change methodologies.

  • Ensure adoption of relevant frameworks and methodologies, driving a common high performance approach and that an Agile approach to change is fully embedded within key change initiatives.

  • Collaborate with stakeholders and business partners, building strong relationships to ensure consensus and positive change outcomes.

  • Obtain buy-in from management and relevant stakeholders for programme plans, commitments, changes including requirements, quality assurance plans, budget, schedule, scope, risk mitigation and contingency plans.

  • Cooperate with and provide direction to multidisciplinary teams to collectively shape & deliver the change. Help to effectively promote positive work culture within change team based on respect for people, integrity of actions, creativity and collaboration.

  • Build Cross-Bank collaboration between change teams, the CMB, Operations, Functions and IT, sharing good change ideas and ensuring change work is recognised across CMB.

  • Demonstrate financial acumen to support the development of a global business case, including investments, detailed benefits and link to overall finances of the business.

Our requirements

  • Knowledge of the project lifecycle, with proven track of record of delivering End to End Change.

  • Understanding of how change drives benefits for the company, its customers and other stakeholders.

  • Understanding of Commercial bank’s business model – i.e. the customer proposition, the channels and operations, and the key financial performance drivers.

  • Proven ability to recognize structural issues within the organization, functional interdependencies and cross-silo redundancies.

  • Experience in positive, challenging interactions with Senior Management.

  • Very good organizational and planning skills.

  • Proven ability in working across multi-disciplinary and multi-cultural diverse work environments.

  • Ability to gather and understand change requirements and translate them into business terms.

  • Analytical background and proven ability in analytical rigor.

  • Strong financial and commercial acumen and the ability to understand and contribute to business cases.

  • PMP/MSP or Business Analysis training / certification.

  • Lean Six Sigma Black Belt/Green Belt – Optional.

What we offer

  • Stable job in professional team.

  • Interesting path of career in an international organization.

  • Consistent scope of responsibilities.

  • Private health care, employees’ benefits.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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