(CMB) Strategic Business Change Senior Manager

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • manager / supervisor
  • home office work
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
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HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • The purpose of this role is to successfully shape and execute against HSBC Global Commercial Banking (CMB) strategic change agenda.

  • Strategic Business Change Managers collaborate with the Business on the need & nature of change to leverage the opportunities and manage the challenges in the industry.

  • The role holders are instrumental in helping and driving the business to come to well-reasoned decisions in matters of strategic, organisational, operational and technological investment. They work with the Global Functions & external vendors to create, shape, deliver & embed sustainable change successfully i.e. 'landing' strategy within the business through unified execution capability.

  • Responsible and accountable for the delivery of highly complex and business critical change Projects and Programmes in accordance with industry best practices and change methodologies.

  • Ensure adoption of relevant frameworks and methodologies driving a common high performance approach and that an Agile approach to change is fully embedded within key change programmes.

  • Collaborate with and influence senior stakeholders and business partners, building strong relationships to ensure consensus and positive change outcomes and drive benefits realization.

  • Influence and obtain buy-in from senior management and stakeholders for programme plans, commitments, changes including requirements, quality assurance plans, budget, schedule, scope, risk mitigation and contingency plans.

  • Provide direction to multidisciplinary teams to collectively shape & deliver the change effectively and promote a positive work culture within change team based on respect for people, integrity of actions, creativity and collaboration leading to increased productivity.

  • Build Cross-Bank collaboration between change teams, the CMB, Operations, Functions and IT, sharing good change ideas and ensuring change work is recognised across CMB

  • Demonstrate financial acumen to develop a global business case, including investments, detailed benefits and link to overall finances of the business.

Our requirements

  • Deep understanding of the project lifecycle, with proven track of record of delivering End to End Change including benefits realization

  • Understanding of how change drives benefits for the company, its customers and other stakeholders

  • Good knowledge and understanding of Commercial bank’s business model – i.e. the customer proposition, the channels and operations, and the key financial performance drivers

  • Excellent organizational and planning skills in order to cope with multiple large-scale responsibilities

  • Outstanding knowledge of business change – functionally, operationally and financially

  • Proven experience of positive, challenging interactions with Senior Management

  • Proven ability in working across multi-disciplinary and multi-cultural diverse work environments

  • Ability to gather and understand change requirements and translate them into meaningful business terms

  • Strong analytical background and proven ability in analytical rigor

  • Strong financial and commercial acumen and the ability to understand and contribute to business cases. Includes ability to understand complex business problems and apply a strong commercial sense.

  • Understanding of the current trends of the external environment – regulatory, political, competitors etc.

  • PMP/MSP or CCBA/CBAP training or certification

  • Lean Six Sigma Black Belt/Green Belt – Optional

What we offer

  • Stable job in professional team,

  • Interesting path of career in an international organization,

  • Consistent scope of responsibilities,

  • Private health care, employees’ benefits.


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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