Oferta pracy

CO Analyst - CIR Support with German

3M Service Center EMEA Sp. z o.o.About the company

  • Wrocław

    Wrocław, Lower Silesia
  • Offer expired a month ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

  • Customer service support in the complaint process

  • Registration and consideration of customer complaints

  • Preparation of written responses to customer complaints

  • Co-creation of procedures in the complaint section

  • Responsible for monitoring work queues for new requests

  • Responsible for completing assigned tasks within SLA targets

  • Preparation of reports and statistics on complaints

  • Providing efficient customer complaint service

  • Preparation of reports, analyzes, summaries, and qualitative indicators

  • Identify opportunities to improve data quality & reduce cycle time

  • May include coordination of various activities relevant for processes, including responding to general business and process related questions or issues

  • May include training and deployment support pre and/or post-go-live

  • Responsible for escalation of issues if needed

  • Continuous improvement of processes and Lean Six Sigma project coordination

  • Positively contributes to and supports team efforts and objectives

  • Other activities delegated by direct supervisor

  • Act according to 3M regulation and policies

Our requirements

  • Bachelor's degree or higher from an accredited university

  • 1-2 years of equivalent work experience in Complaints Handling, Customer Issue Resolution, Operations, Customer Service

  • Fluent English and German

  • Previous experience working with SAP / SalesForce

  • Previous experience working within customer service/customer issue resolution/complaints is a benefit

  • Detailed oriented and enjoys working with operational processes

  • Proactive attitude to the duties entrusted

  • Collaborative Team player

  • Analytical skills

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • flexible working time

  • retirement pension plan

  • employee referral program

3M Service Center EMEA Sp. z o.o.

Nauka i opracowane w 3M nowoczesne technologie znajdują zastosowanie na całym świecie, poprawiając jakość życia. Osiągamy roczną sprzedaż na poziomie 33 miliardów dolarów, a ponad 93 000 naszych pracowników współpracuje z klientami na całym świecie. 3M od lat angażuje się w innowacje. Budując przestrzeń do poszukiwania nowych rozwiązań, zachęcamy i wspieramy naszych pracowników do podejmowania ryzyka w wypracowywaniu kreatywnych rozwiązań. Czerpiemy z różnorodności, co owocuje innowacyjnością. U nas możesz wykorzystać swój talent, tworząc rozwiązania, które mają znaczenie.

Scroll to the company’s profile

The goal of the position:

The main goal of this position is to be responsible for handling customer complaints. The main responsibilities for this role include ensuring high-quality complaint handling, complying with accepted quality and quantity standards as well as providing efficient customer service. This person will be responsible for the comprehensive handling of customer complaint submissions and recommendations for ongoing process improvements to drive efficiency and maximize value realization. We are looking for some who is also open to contact with internal clients and demonstrates high skills in building relations with customers.