Oferta pracy

Co Analyst - Credit and Collection

Michael PageO firmie

  • Wrocław, dolnośląskie

  • Ogłoszenie wygasło 8 dni temu
  • Umowa o pracę
  • Pełny etat
  • Specjalista (Mid / Regular)
CO Analyst - Credit and Collection with French/GermanNumer ref.: JN -012021-1999365

The person in this position is responsible for the service related to minimization of exceedances/ inconsistencies of credit limits; creation and maintenance of reports; supporting the exchange of information related to the compliance with payment plans. Analyst duties may also include managing the queue of incoming disputes, responding to customer inquiries, processing them within a designated time frame and identifying process improvements.

Client Details

Our Client is an international well-recognized company. They are the leader of the market. For their new Shared Service Center located in Wroclaw we are looking for Candidates interested in the position of Credit and Collection Specialist with French or German to join the Credit and Collection team.

Description

  • Develop expertise on processes
  • Monitoring work queues for new requests
  • Responsible for completing assigned tasks within SLA targets
  • Follow-up on process delays and/or coordinate activities required to complete assigned tasks within SLA targets
  • Coordination of respective queue or issue resolution, cycle time, leveraging work load within a team to meet or exceed Service Level Agreements
  • Responsible for reporting activities and SOXcontrol
  • Train/consult internal customer to obtain proper inputs
  • Maintain business group workflow, includes follow-up with the business on missing fields, incorrect data and delays
  • Provide reports to assigned business team to enable end-to-end process visibility
  • Identify opportunities to improve data quality & reduce cycle time
  • May include coordination of various activities relevant for processes, including responding to general business and process related questions or issues
  • May include training and deployment support pre and/or post go-live
  • Responsible for escalation of issues if needed
  • Continuous improvement of processes and Lean Six Sigma project coordination.
  • Positively contributes to and supports team efforts and objectives

Profile

  • Bachelor's degree or higher from an accredited university
  • 1-2 years of equivalent work experience in Supply Chain, Manufacturing, Operations, Customer Service and/or IT, dispute management and credit collection
  • Fluent in English
  • Additional foreign language skills-at least at intermediate level
  • Previous experience working with system based on Oracle
  • Previous experience working within credit and control process
  • Previous experience working with data quality-and familiarity with processes related to data management -preferred but not required
  • Detailed oriented, analytical and enjoying working with operational processes

 

Job Offer

  • Attractive compensation
  • Opportunity to work globally as part of an international organization
  • Work in a dynamic, respectful, inclusive and friendly environment with open door policy
  • Professional training and onboarding package
       

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