sharing the costs of sports activities
CO Analyst - Credit&Collection (French)
3M Service Center EMEA Sp. z o.o.
WrocławWrocław, Lower Silesia
- valid for 18 daysuntil: 18 Dec 2021
- contract of employment
- specialist (Mid / Regular)
- hybrid work
- Immediate employment
- remote recruitment
Develop expertise on processes
Responsible for monitoring work queues for new requests
Responsible for completing assigned tasks within SLA targets
Follow-up on process delays and/or coordinate activities required to complete assigned tasks within SLA targets
Coordination of respective queue or issue resolution, cycle time, leveraging work load within a team to meet or exceed Service Level Agreements
Responsible for reporting activities and SOX control
Train/consult internal customer to obtain proper inputs
Maintain business group workflow, includes follow-up with the business on missing fields, incorrect data and delays
Provide reports to assigned business team to enable end-to-end process visibility
Identify opportunities to improve data quality & reduce cycle time
May include coordination of various activities relevant for processes, including responding to general business and process related questions or issues
May include training and deployment support pre and/or post go-live
Responsible for escalation of issues if needed
Could take on or assist with more specialist activities
Continuous improvement of processes and Lean Six Sigma project coordination.
Positively contributes to and supports team efforts and objectives
Other activities delegated by supervisor
Act according to 3M regulation and policies
Bachelor's degree or higher from an accredited university
1-2 years of equivalent work experience in Supply Chain, Manufacturing, Operations, Customer Service and/or IT, dispute management and credit collection
Fluent in English and French
Previous experience working with system based on Oracle
Previous experience working within credit and control process
Previous experience working with data quality- and familiarity with processes related to data management - preferred but not required
Detailed oriented and enjoys working with operational processes
Proactive attitude to the duties entrusted
Collaborative Team player
What we offer
Private medical care
Opportunity to work globally as part of an international organization
Work in a dynamic, respectful, inclusive and friendly environment with open door policy
Unique organizational culture focused on collaboration and problem solving
Professional training and onboarding package
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
3M Service Center EMEA Sp. z o.o.
Nauka i opracowane w 3M nowoczesne technologie znajdują zastosowanie na całym świecie, poprawiając jakość życia. Osiągamy roczną sprzedaż na poziomie 33 miliardów dolarów, a ponad 93 000 naszych pracowników współpracuje z klientami na całym świecie. 3M od lat angażuje się w innowacje. Budując przestrzeń do poszukiwania nowych rozwiązań, zachęcamy i wspieramy naszych pracowników do podejmowania ryzyka w wypracowywaniu kreatywnych rozwiązań. Czerpiemy z różnorodności, co owocuje innowacyjnością. U nas możesz wykorzystać swój talent, tworząc rozwiązania, które mają znaczenie.
Goal of the position:
The person in this position is responsible for the service related to minimization of exceedances / inconsistencies of credit limits; creation and maintenance of reports; supporting the exchange of information related to the compliance with payment plans.
Analyst duties may also include managing the queue of incoming disputes, responding to customer inquiries and processing them within a designated time frame.
The analyst is also responsible for identifying possible ongoing process improvements that increase efficiency and maximize value realization.