Oferta pracy

CO Analyst - Credit&Collection (French)

3M Service Center EMEA Sp. z o.o.

  • Wrocław

    Wrocław, Lower Silesia
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • Immediate employment
  • remote recruitment

Your responsibilities

  • Develop expertise on processes

  • Responsible for monitoring work queues for new requests

  • Responsible for completing assigned tasks within SLA targets

  • Follow-up on process delays and/or coordinate activities required to complete assigned tasks within SLA targets

  • Coordination of respective queue or issue resolution, cycle time, leveraging work load within a team to meet or exceed Service Level Agreements

  • Responsible for reporting activities and SOX control

  • Train/consult internal customer to obtain proper inputs

  • Maintain business group workflow, includes follow-up with the business on missing fields, incorrect data and delays

  • Provide reports to assigned business team to enable end-to-end process visibility

  • Identify opportunities to improve data quality & reduce cycle time

  • May include coordination of various activities relevant for processes, including responding to general business and process related questions or issues

  • May include training and deployment support pre and/or post go-live

  • Responsible for escalation of issues if needed

  • Could take on or assist with more specialist activities

  • Continuous improvement of processes and Lean Six Sigma project coordination.

  • Positively contributes to and supports team efforts and objectives

  • Other activities delegated by supervisor

  • Act according to 3M regulation and policies

Our requirements

  • Bachelor's degree or higher from an accredited university

  • 1-2 years of equivalent work experience in Supply Chain, Manufacturing, Operations, Customer Service and/or IT, dispute management and credit collection

  • Fluent in English and French

  • Previous experience working with system based on Oracle

  • Previous experience working within credit and control process

  • Previous experience working with data quality- and familiarity with processes related to data management - preferred but not required

  • Detailed oriented and enjoys working with operational processes

  • Proactive attitude to the duties entrusted

  • Collaborative Team player

  • Analytical skills

What we offer

  • Attractive compensation

  • Private medical care

  • Life insurance

  • Retirement scheme

  • Multisport card

  • Opportunity to work globally as part of an international organization

  • Work in a dynamic, respectful, inclusive and friendly environment with open door policy

  • Unique organizational culture focused on collaboration and problem solving

  • Professional training and onboarding package

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

3M Service Center EMEA Sp. z o.o.

Nauka i opracowane w 3M nowoczesne technologie znajdują zastosowanie na całym świecie, poprawiając jakość życia. Osiągamy roczną sprzedaż na poziomie 33 miliardów dolarów, a ponad 93 000 naszych pracowników współpracuje z klientami na całym świecie. 3M od lat angażuje się w innowacje. Budując przestrzeń do poszukiwania nowych rozwiązań, zachęcamy i wspieramy naszych pracowników do podejmowania ryzyka w wypracowywaniu kreatywnych rozwiązań. Czerpiemy z różnorodności, co owocuje innowacyjnością. U nas możesz wykorzystać swój talent, tworząc rozwiązania, które mają znaczenie.

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Goal of the position:

  • The person in this position is responsible for the service related to minimization of exceedances / inconsistencies of credit limits; creation and maintenance of reports; supporting the exchange of information related to the compliance with payment plans.

  • Analyst duties may also include managing the queue of incoming disputes, responding to customer inquiries and processing them within a designated time frame.

  • The analyst is also responsible for identifying possible ongoing process improvements that increase efficiency and maximize value realization.