Oferta pracy

CO Analyst Credit & Collection with French

3M Service Center EMEA Sp. z o.o.

  • Wrocław

    Wrocław, Lower Silesia
  • offer expired 17 hours ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment

Your responsibilities

  • Develop expertise on processes

  • Responsible for monitoring work queues for new requests

  • Responsible for completing assigned tasks within SLA targets

  • Follow-up on process delays and/or coordinate activities required to complete assigned tasks within SLA targets

  • Coordination of respective queue or issue resolution, cycle time, leveraging work load within a team to meet or exceed Service Level Agreements

  • Responsible for reporting activities and SOX control

  • Train/consult internal customer to obtain proper inputs

  • Maintain business group workflow, includes follow-up with the business on missing fields, incorrect data and delays

  • Provide reports to assigned business team to enable end-to-end process visibility

  • Identify opportunities to improve data quality & reduce cycle time

  • May include coordination of various activities relevant for processes, including responding to general business and process related questions or issues

  • May include training and deployment support pre and/or post go-live

  • Responsible for escalation of issues if needed

  • Could take on or assist with more specialist activities

  • Continuous improvement of processes and Lean Six Sigma project coordination.

  • Positively contributes to and supports team efforts and objectives

  • Other activities delegated by supervisor

  • Act according to 3M regulation and policies

Our requirements

  • Bachelor's degree or higher from an accredited university

  • 1-2 years of equivalent work experience in Supply Chain, Manufacturing, Operations, Customer Service and/or IT, dispute management and credit collection

  • Fluent in English

  • Fluent in French

  • Previous experience working with system based on Oracle

  • Previous experience working within credit and control process

  • Previous experience working with data quality- and familiarity with processes related to data management - preferred but not required

  • Detailed oriented and enjoys working with operational processes

  • Proactive attitude to the duties entrusted

  • Collaborative Team player

  • Analytical skills

What we offer

  • Attractive compensation

  • Private medical care

  • Life insurance

  • Retirement scheme

  • Multisport card

  • Opportunity to work globally as part of an international organization

  • Work in a dynamic, respectful, inclusive and friendly environment with open door policy

  • Unique organizational culture focused on collaboration and problem solving

  • Professional training and onboarding package

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • integration events

  • retirement pension plan

  • parking space for employees

  • extra social benefits

  • holiday funds

  • redeployment package

  • charity initiatives

Goal of the position:

The person in this position is responsible for the service related to minimization of exceedances / inconsistencies of credit limits; creation and maintenance of reports; supporting the exchange of information related to the compliance with payment plans.

Analyst duties may also include managing the queue of incoming disputes, responding to customer inquiries and processing them within a designated time frame.

The analyst is also responsible for identifying possible ongoing process improvements that increase efficiency and maximize value realization.

3M Service Center EMEA Sp. z o.o.

Nauka i opracowane w 3M nowoczesne technologie znajdują zastosowanie na całym świecie, poprawiając jakość życia. Osiągamy roczną sprzedaż na poziomie 33 miliardów dolarów, a ponad 93 000 naszych pracowników współpracuje z klientami na całym świecie. 3M od lat angażuje się w innowacje. Budując przestrzeń do poszukiwania nowych rozwiązań, zachęcamy i wspieramy naszych pracowników do podejmowania ryzyka w wypracowywaniu kreatywnych rozwiązań. Czerpiemy z różnorodności, co owocuje innowacyjnością. U nas możesz wykorzystać swój talent, tworząc rozwiązania, które mają znaczenie.

Scroll to the company’s profile