Oferta pracy

3M Service Center EMEA Sp. z o.o.

CO Analyst - Customer Issue Resolution Support with Italian

3M Service Center EMEA Sp. z o.o.O firmie

  • Śrubowa, Wrocław, Polska
    Wrocław, dolnośląskie
  • Ważna jeszcze 22 dni
    do: 10 lut 2021
  • Umowa o pracę
  • Pełny etat
  • Specjalista (Mid / Regular)

3M Service Center EMEA Sp. z o.o.

Śrubowa

Wrocław

Nauka i opracowane w 3M nowoczesne technologie znajdują zastosowanie na całym świecie, poprawiając jakość życia. Osiągamy roczną sprzedaż na poziomie 33 miliardów dolarów, a ponad 93 000 naszych pracowników współpracuje z klientami na całym świecie. 3M od lat angażuje się w innowacje. Budując przestrzeń do poszukiwania nowych rozwiązań, zachęcamy i wspieramy naszych pracowników do podejmowania ryzyka w wypracowywaniu kreatywnych rozwiązań. Czerpiemy z różnorodności, co owocuje innowacyjnością. U nas możesz wykorzystać swój talent, tworząc rozwiązania, które mają znaczenie.

CO Analyst - Customer Issue Resolution Support (with Italian)
Work place: Wrocław

The goal of the position:

The main goal of this position is to be responsible for handling customer complaints. The main responsibilities for this role include ensuring high-quality complaint handling, complying with accepted quality and quantity standards as well as providing efficient customer service. This person will be responsible for the comprehensive handling of customer complaint submissions and recommendations for ongoing process improvements to drive efficiency and maximize value realization. We are looking for some who is also open to contact with internal clients and demonstrates high skills in building relations with customers.

 

Responsibilities: 

  • Customer service support in the complaint process
  • Registration and consideration of customer complaints
  • Preparation of written responses to customer complaints
  • Co-creation of procedures in the complaint section
  • Responsible for monitoring work queues for new requests
  • Responsible for completing assigned tasks within SLA targets
  • Preparation of reports and statistics on complaints
  • Providing efficient customer complaint service
  • Preparation of reports, analyzes, summaries, and qualitative indicators
  • Identify opportunities to improve data quality & reduce cycle time
  • May include coordination of various activities relevant for processes, including responding to general business and process related questions or issues
  • May include training and deployment support pre and/or post-go-live
  • Responsible for escalation of issues if needed
  • Continuous improvement of processes and Lean Six Sigma project coordination
  • Positively contributes to and supports team efforts and objectives
  • Other activities delegated by direct supervisor
  • Act according to 3M regulation and policies

Requirements:

  • Bachelor's degree or higher from an accredited university
  • 1-2 years of equivalent work experience in Complaints Handling, Customer Issue Resolution, Operations, Customer Service
  • Fluent in English
  • Additional language skills required: Italian at the advanced level & Polish - intermediate.
  • German or French will be an asset
  • Previous experience working with SAP / SalesForce
  • Previous experience working within customer service/customer issue resolution/complaints is a benefit
  • Detailed oriented and enjoys working with operational processes
  • Proactive attitude to the duties entrusted
  • Collaborative Team player
  • Analytical skills

Our offer:

  • Attractive compensation
  • Private medical care
  • Life insurance
  • Retirement scheme
  • Multisport card
  • Opportunity to work globally as part of an international organization
  • Work in a dynamic, respectful, inclusive, and friendly environment with an open-door policy
  • A Unique organizational culture focused on collaboration and problem solving
  • Professional training and onboarding package

Interested in our offer?

Apply now!

3M Service Center EMEA Sp. z o.o. z siedzibą we Wrocławiu przy ul. Dubois 41 jako administrator danych informuje, iż dane osobowe kandydatów podane w przesłanych dokumentach będą przetwarzane w celu rekrutacji. Kandydatowi przysługuje prawo dostępu do treści danych i ich poprawiania, podanie danych jest dobrowolne.

Przesłane przez kandydata dokumenty winny zawierać zgodę na przetwarzanie danych osobowych w przypadku zawarcia w nich danych w zakresie szerszym niż wymagany przepisami kodeksu pracy oraz w sytuacji gdy kandydat chce, aby dane zostały zamieszczone w bazie kandydatów do pracy.

Nauka i opracowane w 3M nowoczesne technologie znajdują zastosowanie na całym świecie, poprawiając jakość życia. Osiągamy roczną sprzedaż na poziomie 33 miliardów dolarów, a ponad 93 000 naszych pracowników współpracuje z klientami na całym świecie. 3M od lat angażuje się w innowacje. Budując przestrzeń do poszukiwania nowych rozwiązań, zachęcamy i wspieramy naszych pracowników do podejmowania ryzyka w wypracowywaniu kreatywnych rozwiązań. Czerpiemy z różnorodności, co owocuje innowacyjnością. U nas możesz wykorzystać swój talent, tworząc rozwiązania, które mają znaczenie.

CO Analyst - Customer Issue Resolution Support (with Italian)

The goal of the position:

The main goal of this position is to be responsible for handling customer complaints. The main responsibilities for this role include ensuring high-quality complaint handling, complying with accepted quality and quantity standards as well as providing efficient customer service. This person will be responsible for the comprehensive handling of customer complaint submissions and recommendations for ongoing process improvements to drive efficiency and maximize value realization. We are looking for some who is also open to contact with internal clients and demonstrates high skills in building relations with customers.

 

Responsibilities: 

  • Customer service support in the complaint process
  • Registration and consideration of customer complaints
  • Preparation of written responses to customer complaints
  • Co-creation of procedures in the complaint section
  • Responsible for monitoring work queues for new requests
  • Responsible for completing assigned tasks within SLA targets
  • Preparation of reports and statistics on complaints
  • Providing efficient customer complaint service
  • Preparation of reports, analyzes, summaries, and qualitative indicators
  • Identify opportunities to improve data quality & reduce cycle time
  • May include coordination of various activities relevant for processes, including responding to general business and process related questions or issues
  • May include training and deployment support pre and/or post-go-live
  • Responsible for escalation of issues if needed
  • Continuous improvement of processes and Lean Six Sigma project coordination
  • Positively contributes to and supports team efforts and objectives
  • Other activities delegated by direct supervisor
  • Act according to 3M regulation and policies

Requirements:

  • Bachelor's degree or higher from an accredited university
  • 1-2 years of equivalent work experience in Complaints Handling, Customer Issue Resolution, Operations, Customer Service
  • Fluent in English
  • Additional language skills required: Italian at the advanced level & Polish - intermediate.
  • German or French will be an asset
  • Previous experience working with SAP / SalesForce
  • Previous experience working within customer service/customer issue resolution/complaints is a benefit
  • Detailed oriented and enjoys working with operational processes
  • Proactive attitude to the duties entrusted
  • Collaborative Team player
  • Analytical skills

Our offer:

  • Attractive compensation
  • Private medical care
  • Life insurance
  • Retirement scheme
  • Multisport card
  • Opportunity to work globally as part of an international organization
  • Work in a dynamic, respectful, inclusive, and friendly environment with an open-door policy
  • A Unique organizational culture focused on collaboration and problem solving
  • Professional training and onboarding package

Interested in our offer?

Apply now!

3M Service Center EMEA Sp. z o.o. z siedzibą we Wrocławiu przy ul. Dubois 41 jako administrator danych informuje, iż dane osobowe kandydatów podane w przesłanych dokumentach będą przetwarzane w celu rekrutacji. Kandydatowi przysługuje prawo dostępu do treści danych i ich poprawiania, podanie danych jest dobrowolne.

Przesłane przez kandydata dokumenty winny zawierać zgodę na przetwarzanie danych osobowych w przypadku zawarcia w nich danych w zakresie szerszym niż wymagany przepisami kodeksu pracy oraz w sytuacji gdy kandydat chce, aby dane zostały zamieszczone w bazie kandydatów do pracy.

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