Oferta pracy

3M Service Center EMEA Sp. z o.o.

CO Analyst - Order Management with French

3M Service Center EMEA Sp. z o.o.O firmie

3M Service Center EMEA Sp. z o.o.

Śrubowa

Wrocław

Nauka i opracowane w 3M nowoczesne technologie znajdują zastosowanie na całym świecie, poprawiając jakość życia. Osiągamy roczną sprzedaż na poziomie 33 miliardów dolarów, a ponad 93 000 naszych pracowników współpracuje z klientami na całym świecie. 3M od lat angażuje się w innowacje. Budując przestrzeń do poszukiwania nowych rozwiązań, zachęcamy i wspieramy naszych pracowników do podejmowania ryzyka w wypracowywaniu kreatywnych rozwiązań. Czerpiemy z różnorodności, co owocuje innowacyjnością. U nas możesz wykorzystać swój talent, tworząc rozwiązania, które mają znaczenie.

CO Analyst - Order Management (with French)
Work place: Wrocław

A Person in this position is responsible for enabling smooth operations within customer operations, especially all activities related to customer order management. This person manages accurate and efficient processing of customer orders, checks, and handles the process exceptions. Tasks will refer to process specifics from the electronic purchase order processing portals and platforms, through manual order entry and taking actions on order blocks or incompletion. The Person is responsible for recommendations for ongoing process improvements to drive efficiency and maximize value realization.

 

Duties and responsibilities:

  • Develop expertise on processes
  • Responsible for monitoring work queues for new requests
  • Responsible for completing assigned tasks within SLA targets
  • Follow-up on process delays and/or coordinate activities required to complete assigned tasks within SLA targets
  • Coordination of respective queue or issue resolution, cycle time, leveraging workload within a team to meet or exceed Service Level Agreements
  • Train/consult internal customer to obtain proper inputs
  • Maintain business group workflow, includes follow-up with the business on missing fields, incorrect data and delays
  • Provide reports to assigned business team to enable end-to-end process visibility
  • Identify opportunities to improve data quality & reduce cycle time
  • May include coordination of various activities relevant for processes, including responding to general business and process related questions or issues
  • May include training and deployment support pre and/or post go-live
  • Responsible for escalation of issues if needed
  • Could take on or assist with more specialist activities
  • Continuous improvement of processes and Lean Six Sigma project coordination.
  • Positively contributes to and supports team efforts and objectives
  • Act according to 3M regulation and policies

Qualifications:

  • Bachelor's degree or higher from an accredited university
  • 1-2 years of equivalent work experience in Supply Chain, Manufacturing, Operations, Customer Service and/or IT.

 

Knowledge and skills:

  • Fluent in English
  • Good command of spoken and written French (at least B2 level)
  • Previous experience working with SAP / SalesForce will be an asset
  • Previous experience working within customer order management will be an asset
  • Previous experience working with data quality, master data management or familiarity working with Supply Chain processes and data, manufacturing or materials management preferred but not required
  • Detailed oriented and enjoys working with operational processes
  • Proactive attitude to the duties entrusted
  • Collaborative Team player
  • Analytical

Our offer:

  • Attractive compensation
  • Private medical care
  • Life insurance
  • Retirement scheme
  • Multisport card
  • Opportunity to work globally as part of an international organization
  • Work in a dynamic, respectful, inclusive and friendly environment with open door policy
  • Unique organizational culture focused on collaboration and problem solving
  • Professional training and onboarding package

3M Service Center EMEA Sp. z o.o. z siedzibą we Wrocławiu przy ul. Dubois 41 jako administrator danych informuje, iż dane osobowe kandydatów podane w przesłanych dokumentach będą przetwarzane w celu rekrutacji. Kandydatowi przysługuje prawo dostępu do treści danych i ich poprawiania, podanie danych jest dobrowolne.

Przesłane przez kandydata dokumenty winny zawierać zgodę na przetwarzanie danych osobowych w przypadku zawarcia w nich danych w zakresie szerszym niż wymagany przepisami kodeksu pracy oraz w sytuacji gdy kandydat chce, aby dane zostały zamieszczone w bazie kandydatów do pracy.

Nauka i opracowane w 3M nowoczesne technologie znajdują zastosowanie na całym świecie, poprawiając jakość życia. Osiągamy roczną sprzedaż na poziomie 33 miliardów dolarów, a ponad 93 000 naszych pracowników współpracuje z klientami na całym świecie. 3M od lat angażuje się w innowacje. Budując przestrzeń do poszukiwania nowych rozwiązań, zachęcamy i wspieramy naszych pracowników do podejmowania ryzyka w wypracowywaniu kreatywnych rozwiązań. Czerpiemy z różnorodności, co owocuje innowacyjnością. U nas możesz wykorzystać swój talent, tworząc rozwiązania, które mają znaczenie.

CO Analyst - Order Management (with French)

A Person in this position is responsible for enabling smooth operations within customer operations, especially all activities related to customer order management. This person manages accurate and efficient processing of customer orders, checks, and handles the process exceptions. Tasks will refer to process specifics from the electronic purchase order processing portals and platforms, through manual order entry and taking actions on order blocks or incompletion. The Person is responsible for recommendations for ongoing process improvements to drive efficiency and maximize value realization.

 

Duties and responsibilities:

  • Develop expertise on processes
  • Responsible for monitoring work queues for new requests
  • Responsible for completing assigned tasks within SLA targets
  • Follow-up on process delays and/or coordinate activities required to complete assigned tasks within SLA targets
  • Coordination of respective queue or issue resolution, cycle time, leveraging workload within a team to meet or exceed Service Level Agreements
  • Train/consult internal customer to obtain proper inputs
  • Maintain business group workflow, includes follow-up with the business on missing fields, incorrect data and delays
  • Provide reports to assigned business team to enable end-to-end process visibility
  • Identify opportunities to improve data quality & reduce cycle time
  • May include coordination of various activities relevant for processes, including responding to general business and process related questions or issues
  • May include training and deployment support pre and/or post go-live
  • Responsible for escalation of issues if needed
  • Could take on or assist with more specialist activities
  • Continuous improvement of processes and Lean Six Sigma project coordination.
  • Positively contributes to and supports team efforts and objectives
  • Act according to 3M regulation and policies

Qualifications:

  • Bachelor's degree or higher from an accredited university
  • 1-2 years of equivalent work experience in Supply Chain, Manufacturing, Operations, Customer Service and/or IT.

 

Knowledge and skills:

  • Fluent in English
  • Good command of spoken and written French (at least B2 level)
  • Previous experience working with SAP / SalesForce will be an asset
  • Previous experience working within customer order management will be an asset
  • Previous experience working with data quality, master data management or familiarity working with Supply Chain processes and data, manufacturing or materials management preferred but not required
  • Detailed oriented and enjoys working with operational processes
  • Proactive attitude to the duties entrusted
  • Collaborative Team player
  • Analytical

Our offer:

  • Attractive compensation
  • Private medical care
  • Life insurance
  • Retirement scheme
  • Multisport card
  • Opportunity to work globally as part of an international organization
  • Work in a dynamic, respectful, inclusive and friendly environment with open door policy
  • Unique organizational culture focused on collaboration and problem solving
  • Professional training and onboarding package

3M Service Center EMEA Sp. z o.o. z siedzibą we Wrocławiu przy ul. Dubois 41 jako administrator danych informuje, iż dane osobowe kandydatów podane w przesłanych dokumentach będą przetwarzane w celu rekrutacji. Kandydatowi przysługuje prawo dostępu do treści danych i ich poprawiania, podanie danych jest dobrowolne.

Przesłane przez kandydata dokumenty winny zawierać zgodę na przetwarzanie danych osobowych w przypadku zawarcia w nich danych w zakresie szerszym niż wymagany przepisami kodeksu pracy oraz w sytuacji gdy kandydat chce, aby dane zostały zamieszczone w bazie kandydatów do pracy.

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