Oferta pracy

CO Analyst - PIPO

3M Service Center EMEA Sp. z o.o.

  • Wrocław

    Wrocław, Lower Silesia
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • Immediate employment
  • remote recruitment

Technologies we use

Expected

  • SAP

Your responsibilities

  • Working operationally on SAP/Vandavo/ ITSM/SalesForce/ and MICAW(data validation, analysis, contact with requester if any additional data required)

  • Tracking the status of own working / group ITSM SalesForce, in order to close the end to end process (chasing other teams/t members if required in order to meet agreed SLA)

  • Working with appropriate teams and end user to gather the requirements, to ensure – to align with designed process/rules

  • Reply to requesters queries / fix existing issue if required;

  • Recommend/propose improvements for ongoing supported process

  • Manage the respective teams end-to-end process including follow-up, speed-up and escalation to meet Service Level Agreements (SLA)

  • Analysis of negative trends or delays in the process to identify root causes enabling identification of proactive improvement opportunities in own service range

  • Coordination and follow-up action in service delays and coordinate the activities required to complete assigned tasks within SLA targets established for each service

  • Training and consultations for the data providers in order to support elementary data collection process

  • Responsible for facilitation of data collection process and output for SAP. Includes follow-up with the business on missing fields or incorrect data

  • Provide reports and analysis to assigned business team to enable end-to-end process visibility

  • May include training and ERP deployment support pre and/or post go-live

  • Application of the ethical 3M rules on daily work

  • Other tasks assigned by the supervisor

Our requirements

  • Bachelor’s degree or higher

  • Knowledge of Supply Chain, Master Data, Pricing Processes

  • Analytical skills

  • Proficiency in English (speaking and writing)

  • Practical knowledge of Microsoft Excel

  • Earlier experience on similar position 1-2 years

  • Previous experience in SAP system in the past will be an asset

  • A person who works well in a team and is committed to achieving team goals

  • Ability to communicate in English at a high level (in speech and writing)

  • Ability to work in an environment that requires compliance with the rules and orders of the supervisor

  • Proactive attitude to the duties entrusted

  • Analytical and meticulous approach to the tasks entrusted

  • Ability to prioritize tasks

  • Detailed oriented and enjoys working with operational processes

  • Ability to solve problems and communicate properly

What we offer

  • Private medical care

  • Life insurance

  • Retirement scheme

  • Multisport card

  • Opportunity to work globally as part of an international organization

  • Work in a respectful, inclusive and friendly environment with open door policy

  • Professional training and onboarding package

  • Supporting your professional development, possibility to gain certifications/co-founding studies

  • Supporting your work-life balance through being a part of community groups, CSR actions, volunteering

  • Internal integration events

  • Holiday Bonus

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • integration events

  • retirement pension plan

  • parking space for employees

  • extra social benefits

  • holiday funds

  • redeployment package

  • charity initiatives

Goal of the position:

Person working on this position will be responsible for checking daily request queue and resolving the tickets assigned to herself/himself. Moreover, the person on the position is obligated to ensure that all the requests are being done on time with a full guidance of process and operation governance rules and standards. Depth analysis and verification of the given by the customer data is highly required. Coordination of the tasks in order to secure the supported service in the area of responsible process- service area is a must. The position requires to be skilled in customer service, proper manner of communication, and/if the case requires the coordination of different teams work in order to fix the data and achieve the best time ticket/case completion/resolution.

3M Service Center EMEA Sp. z o.o.

Nauka i opracowane w 3M nowoczesne technologie znajdują zastosowanie na całym świecie, poprawiając jakość życia. Osiągamy roczną sprzedaż na poziomie 33 miliardów dolarów, a ponad 93 000 naszych pracowników współpracuje z klientami na całym świecie. 3M od lat angażuje się w innowacje. Budując przestrzeń do poszukiwania nowych rozwiązań, zachęcamy i wspieramy naszych pracowników do podejmowania ryzyka w wypracowywaniu kreatywnych rozwiązań. Czerpiemy z różnorodności, co owocuje innowacyjnością. U nas możesz wykorzystać swój talent, tworząc rozwiązania, które mają znaczenie.

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