Oferta pracy

CO Senior Analyst – Customer Care (German)

3M Service Center EMEA Sp. z o.o.

  • Wrocław

    Wrocław, Lower Silesia
  • valid for 18 days
    until: 18 Dec 2021
  • contract of employment
  • full-time
  • senior specialist (Senior)
  • hybrid work
  • Immediate employment
  • More than one vacancy
  • remote recruitment

Your responsibilities

  • Customer Service support in the customer care process

  • Responding to customer contact via defined channels

  • Liaise with the business on customer relationship management via Salesforce functionalities

  • Registration and consideration of customer complaints.

  • Responsible for monitoring work queues for new requests

  • Responsible for completing assigned tasks within SLA targets

  • Identify opportunities to improve data quality & reduce cycle time

  • May include coordination of various activities relevant for processes, including responding to general business and process related questions or issues

  • May include training and deployment support pre and/or post-go-live

  • Responsible for escalation of issues if needed

  • Continuous improvement of processes

  • Positively contributes to and supports team efforts and objectives

  • Other activities delegated by direct supervisor

  • Act according to 3M regulation and policies

Our requirements

  • Bachelor's degree or higher from an accredited university

  • 2-4 years of equivalent work experience in Customer-Facing – B2B experience nice to have, Complaints Handling, Customer Issue Resolution, Operations, Customer Service

  • Fluent in English and German

  • Previous experience working with SAP (especially OTC module)/ SalesForce will be an asset

  • Experience of supply chain and logistics is nice to have

  • Previous experience working within a customer-facing in B2B environment/customer issue resolution/complaints preferred

  • Strong problem-solving skills, ownership

  • Organizational skills are key in the fast-paced customer environment

  • Ability to manage change including quickly adapting to new systems and processes

  • Detailed oriented and enjoys working with a customer

  • Proactive attitude to the duties entrusted

  • Collaborative team player

  • Analytical skills

What we offer

  • Attractive compensation

  • Private medical care

  • Life insurance

  • Retirement scheme

  • Multisport card

  • Opportunity to work globally as part of an international organization

  • Work in a dynamic, respectful, inclusive, and friendly environment with an open-door policy

  • A unique organizational culture focused on collaboration and problem solving

  • Professional training and onboarding package

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

3M Service Center EMEA Sp. z o.o.

Nauka i opracowane w 3M nowoczesne technologie znajdują zastosowanie na całym świecie, poprawiając jakość życia. Osiągamy roczną sprzedaż na poziomie 33 miliardów dolarów, a ponad 93 000 naszych pracowników współpracuje z klientami na całym świecie. 3M od lat angażuje się w innowacje. Budując przestrzeń do poszukiwania nowych rozwiązań, zachęcamy i wspieramy naszych pracowników do podejmowania ryzyka w wypracowywaniu kreatywnych rozwiązań. Czerpiemy z różnorodności, co owocuje innowacyjnością. U nas możesz wykorzystać swój talent, tworząc rozwiązania, które mają znaczenie.

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The goal of the position:

  • Provide Excellence in Customer Service to 3M Customers through order management, account management, issue resolution, and essential business communication. The person in this position is responsible for customer relationships via telephone and other correspondence, including responding to customer inquiries and difficult complaints. Customer Support Analyst will assist customers in solving queries with product & delivery issues in the areas of recalls, returned goods, proof of delivery, and freight claims.

  • The employee's main responsibilities include ensuring high-quality complaint handling, complying with accepted quality and quantity standards as well as ensuring efficient customer service. This person is responsible for the comprehensive handling of customer complaint submissions. We are looking for someone who is open to contact with internal clients and demonstrates high skills in building relations with customers.

Interested in our offer?

Apply now!