Oferta pracy

CO Team Leader - Customer Care with German

3M Service Center EMEA Sp. z o.o.

  • Wrocław

    Wrocław, Lower Silesia
  • offer expired 22 days ago
  • contract of employment
  • full-time
  • manager / supervisor
  • remote recruitment

Your responsibilities

  • Responsible for ensuring team metrics are sustained and taking corrective actions if quality or service issues arise

  • Responsible for meeting with associated Business Group and/or Divisions to review metrics and service levels

  • Responsible for leading the assigned team

  • Responsible for hiring, training, and performance management within their respective team

  • Handles or coordinates non-routine or complex requests or issues

  • Identifies opportunities for Master Data governance, process, and/or systems improvements

  • Responsible for ensuring team Key Performance Indicators (KPI) are sustained and taking corrective actions if quality or service issues arise

  • Develop expertise on data governance and use of master data in downstream processes

  • Provides oversight to ensure assigned teamwork (queues, tickets, etc.) is completed within Service Level Agreements (SLA) targets

  • Single point of contact, with the Business or otherwise, for assigned team

  • Responsible for ensuring the team completes all training and compliance requirements promptly

  • Assist in service expansion or transition activities into the team

  • Ensures operational processes are followed (i.e. LMS, Sprint/Agile, etc.)(Monitors work queues and provides appropriate work direction)

  • Establishes regular meetings with key stakeholders to ensure service is being delivered to their expectations

Our requirements

  • Bachelor's degree or higher from an accredited university

  • 2-3 years of equivalent work experience in Supply Chain, Manufacturing, Operation, Marketing, Sales area, and/or IT

  • Leader or supervisor experience

  • Fluent in English and German

  • Additional foreign language skill is desired [French, German, Italian, Spanish]

  • Previous experience working with SAP or any other ERP system

  • Previous experience working with data quality, master data management, and/or data governance within a global master data environment or familiarity working with Supply Chain processes and data, manufacturing, or materials management preferred but not required.

  • Demonstrated proficiency in coordinating tasks

  • Demonstrated detailed orientation and enjoy working with operational processes

  • Collaborative Team player

  • Analytical

What we offer

  • Attractive compensation

  • Private medical care

  • Life insurance

  • Retirement scheme

  • Multisport card

  • Opportunity to work globally as part of an international organization

  • Work in a dynamic, respectful, inclusive, and friendly environment with an open-door policy

  • A Unique organizational culture focused on collaboration and problem solving

  • Professional training and onboarding package

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • retirement pension plan

  • extra social benefits

3M Service Center EMEA Sp. z o.o.

Nauka i opracowane w 3M nowoczesne technologie znajdują zastosowanie na całym świecie, poprawiając jakość życia. Osiągamy roczną sprzedaż na poziomie 33 miliardów dolarów, a ponad 93 000 naszych pracowników współpracuje z klientami na całym świecie. 3M od lat angażuje się w innowacje. Budując przestrzeń do poszukiwania nowych rozwiązań, zachęcamy i wspieramy naszych pracowników do podejmowania ryzyka w wypracowywaniu kreatywnych rozwiązań. Czerpiemy z różnorodności, co owocuje innowacyjnością. U nas możesz wykorzystać swój talent, tworząc rozwiązania, które mają znaczenie.

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