Oferta pracy

Coding & Tracking Process Partner

Imperial Brands

8 20013 000 gross / mth.
  • Warszawa

    Warszawa, Masovian
  • valid for 9 days
    until: 04 Jul 2022
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

The main purpose of the C&T Process Partner are all necessary operational activities towards Imperial Brands’ business functions in order to ensure compliance with track & trace regulations, enable market supply in track & trace regulated regions and continuously support improving processes to meet business expectations.

Key accountabilities

C&T Process Partnership:

· Manage the C&T Business Operations to secure services at the required Quality.

Provision of Business Consultancy & Functional Support for processes and systems:

· Provide consultancy & functional assistance to support resolution of issues

· Manage Request/Complaints from Manufacturing/Distribution & perform corrective actions

· Lead or support of operational C&T meetings such as C&T User Groups

Problem Management for Functional/Process Issues:

· Diagnose the root cause of incidents identified through the Incident Management process

· Determine the resolution to those problems

Analysis and monitoring of Coding & Tracking processes, system and support model performance:

· Create Coding & Tracking Operational Reports (Message Compliance, Stock Compliance, Delivery Compliance, Incidents Trends)

· Monitor process, systems and support model performance (e.g. Process & Data Compliance for Coding & Tracking Solution)

· Identify operational issues, initiate corrective actions and drive CI improvements

Operating & Owning of dedicated parts of C&T Solution:

· Operate & monitor dedicated Services (e.g. Configuration of Manufacturing Systems, Management of Coding & Tracking Label Process)

Knowledge Management for T&T Business Operations:

· Support the implementation of Process & System Knowledge Management

· Create T&T Business Operation Process and Training Documentation and maintain collaborative tools such as C&T knowledge library to facilitate know-how sharing

Support Coding & Tracking projects/programmes and Management of own Projects:

· Manage upgrades or deployment of Coding & Tracking standard solutions

· Support Coding & Tracking development and improvement projects (e.g. system upgrade projects, releases)

· Support Transition from Project to Run mode (e.g. Coding & Tracking Hypercare Support)

· Support process related projects with Coding & Tracking Business Operations expertise knowledge

In addition, C&T Process Partner might assist the Service Level and Performance Management by cooperating with our internal Global IT. This includes implementing & enhancing Coding & Tracking Support Model & Support Processes for business-driven solutions.

Our requirements

  • 3 – 5 years of experience within similar role preferably tobacco/ FMCG industry

  • Ability to work in team

  • Language skills: English fluent in written and spoken

  • Good knowledge and experience of MS Office

  • Sound knowledge of SAP and other ERP systems – QAD would be advantageous

  • Excellent communication skills

  • Basic Project management skills

  • Great Process management skills

  • Ability to work in an international team environment (Awareness of intercultural relationships)

  • Networking skills

  • Customer oriented mind set


  • IT or Process background

  • Know-how in Coding & Tracking solutions

  • First experience in the area of Data Analytics, Data Science, Artificial Intelligence experience in the area of Business Analytics

  • Experience in change, risk and issue management

  • Know-how & Experience in Lean Methodologies

What we offer

We’re a responsible employer, so here at Imperial Brands, we offer a range of benefits for you to take advantage of in addition to our competitive salary and bonus scheme. We offer additional holiday days to take over the Christmas period, private medical cover, and gym card. When you’re working from our new hub in Warsaw, you’ll be able to use our commuting allowance. The benefits don’t stop there, contact us and apply to find out more.

  • Benefits

  • private medical care

  • life insurance

  • flexible working time

  • fruits

  • mobile phone available for private use

  • computer available for private use

  • leisure zone

  • extra social benefits

  • sharing the commuting costs

  • employee referral program

  • extra leave

Recruitment stages



Initial Call with the Recruiter


Assessment Event


Job offer

Imperial Brands

About us

We're a truly international company. An inclusive, innovative global FMCG with over 27,500 employees operating across 120 markets. As we embrace a new era of growth, we’re transforming. Our consumers will be at the centre of everything we do and our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success, all supported by our award winning development programmes that create exciting and rewarding opportunities for all.

Challengers. Forward-thinkers. Collaborators - there is no better time to join our Global Supply Chain team! We've just opened a new Global Supply Chain Hub in the heart of Warsaw. It’s our new Centre of Excellence. As such, you'll feel connected to and work with colleagues all over the world. Here, end-to-end planning and our consumers are at the forefront of what we do. Every day is an opportunity to make your mark and develop. New ideas rule the day. You won’t be joining a function where you follow existing processes and solutions, we’re developing our ways of working and solutions right now and you can have a direct impact on these from day one! Here, you can truly shape the future of supply and your career.

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