Collection Specialist I / Specjalista ds. odzyskiwania należności

Your role:

The Collection Specialist I role is one of Finance’s main customer facing positions. Under some supervision, this person is responsible for receiving, conducting initial analysis, escalating (as needed), and resolving more difficult collection issues in a timely manner.

Key Duties:

• Respond in a timely to customers and internal team member calls and inquiries in a prompt, professional, and courteous manner.
• May deal with mid-level accounts managed by Account Managers and/or group accounts, as assigned.
• Determine the root cause of a collection issue, quickly build trust with internal and external stakeholders, fully document / communicate the collection issue and solution, and validate all agreed upon resolution tasks are complete.
• Apply business logic to properly categorize a Collection issue and when necessary route the matter to the correct individual in a professional, friendly manner.
• Support other Credit Controller team members in the delivery of effective debt collection activities across the divisions multiple legal entities.
• Working hours - weekly rotation – 9am -5pm (first week) and 12pm to 8pm (second week).

We offer:

• Private Medical Care
• Lunch Vouchers
• Group Life Insurance
• Coffee, Tea, Hot Chocolate
• Football & Running Teams
• Bonus Plans
• Friendly Atmosphere
• Career Path & Opportunities to Grow
• Multi-sport / Edenred card
• Paid Lunch Break (30 Minutes)
• Football Table, Darts, TV
• Social Fund (Glasses Voucher)
• Company Party
• Professional Training

View all our current vacancies visit: www.hireright.com/emea/careers