Oferta pracy

Collection Specialist



aleja Powstańców Śląskich 26



Your responsibilities

  • Perform collection process for English entity: contact customers regarding overdue accounts and determine reasons for non-payment

  • Delivering high level of customer service: Analyses of situation on customer accounts

  • Following up on overdue accounts

  • Participating in resolution of unclear payments

  • Evaluating customer account and payment history

  • Supporting other team members in achieving team and individual goals

  • Elaboration of reports (periodical and upon request)

  • Regularly communicate with GSSO manager

  • Preparing process maps and desktop procedures, if needed. Updating procedures

Our requirements

  • University degree is desirable, preferably in Finance or related subject

  • Min. 1 year of working experience in customer service with specific experience in Collection, Query and Dispute Management, OTC

  • Good knowledge of OTC accounting principles, activities and processes

  • Fluent English (written and spoken)

  • Strong interpersonal and ability to communicate effectively both orally and in writing, excellent telephone manner

  • Good understanding of SAP would be an asset

  • Working knowledge of Ms. Office package

  • Efficient at working in fast paced environment and under stressful situations

  • Experience of working in a multicultural, international environment

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • corporate products and services at discounted prices

  • integration events

  • corporate sports team

  • retirement pension plan

  • corporate library

  • coffee / tea

  • parking space for employees

  • extra social benefits

  • meal passes

  • sharing the costs of tickets to the movies, theater

  • holiday funds

  • christmas gifts

  • employee referral program

  • charity initiatives

  • family picnics

Take care of our money. We count on you.

By creating desirable solutions and great experiences that enrich people’s daily lives and the health of our planet, we want to be a driving force in delivering enjoyable and sustainable living. We go to work every day determined to shape living for the better – for our customers and for the health of our planet.

For that, we employ great people from a wide variety of backgrounds – not just because it’s the right thing to do, but also because we believe that diverse perspectives make our business stronger and more innovative. If you share our values, come find your place in our global community. Meet us on @lifeatelectrolux and career.electroluxgroup.com to learn more.

You will be based in Krakow in a modern office setting with colleagues dedicated to central HR, Finance and IT services across Europe.

With the ever-growing number of clients and suppliers around the world, we are looking for a smart collection specialist or a senior collection specialist who will be able to work together with the rest of the team to ensure financial stability in the company.

About the Role:

You will be based in Krakow in a modern office setting with colleagues dedicated to central HR, Finance and IT services across Europe.

The main responsibility of this role is delivering high level of customer service in Collection activities for UK: customer chasing, following on the customer's account, following and preparing daily reporting on business request.


Electrolux is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our brands, including Electrolux, AEG and Frigidaire, we sell approximately 60 million household products in approximately 120 markets every year. In 2020 Electrolux had sales of SEK 116 billion and employed 48,000 people around the world. For more information go to www.electroluxgroup.com.

Scroll to the company’s profile