Oferta pracy

Collection Specialist

ELECTROLUX POLAND

ELECTROLUX POLAND

aleja Powstańców Śląskich 26

Podgórze

Kraków

Your responsibilities

As part of our Collection Team you will be working with our Canadian stakeholders making sure you contribute to building business relations with customers, resolve overdue bills and collect payments from those who owe. Being the first point of contact for our Partners, you will maintain excellent customer service standards while being well-organised and efficient at the same time.

Being part of our team is more than just working together – we have a great time, support each other and let everyone grow.

· Perform collection process for Canadian entities, contact customers regarding overdue accounts and determine reasons for non-payment

· Deliver the highest level of customer service

· Analyse data on Customer accounts, evaluate their payment history, follow up on overdue accounts

· Participate in resolution of unclear payments

· Support other team members in achieving team and individual goals

· Prepare reports - planned and ad hoc

· Prepare and update process maps and desktop procedures

· Develop and maintain professional relationships with various Business Units, Sales, and Key Individuals and Customers

Our requirements

  • University Degree - Finance, Accounting or related

  • Fluent English written and spoken

  • Min. 1 year of working experience in customer service with specific experience in Collection, Query and Dispute Management, OTC

  • Solid knowledge of OTC accounting principles, activities and processes

  • Availability to work shifts (evening shift: 14:00-22:00 2 weeks/month)

  • Very good knowledge of Excel

  • Knowledge of SAP would be a great asset

  • Knowledge and experience in reviewing and interpreting financial reports and data

  • Great interpersonal skills and ability to communicate effectively both orally and in writing; outstanding telephone manner, experience providing effective customer service to internal and external customers

  • Efficient at working in a fast-paced environment and under time-pressure

  • Experience of working in a multicultural, international environment

  • Ability to multi-task & being detail-oriented with an eye for continual process improvement

What we offer

  • Flexible working hours & hybrid work environment

  • Attractive social benefits package (life insurance, health insurance, online benefits platform, sports sections, team and company events and many others)

  • Extensive learning opportunities and flexible career path

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • corporate products and services at discounted prices

  • integration events

  • corporate sports team

  • retirement pension plan

  • corporate library

  • coffee / tea

  • parking space for employees

  • extra social benefits

  • meal passes

  • sharing the costs of tickets to the movies, theater

  • holiday funds

  • christmas gifts

  • employee referral program

  • charity initiatives

  • family picnics

Where you'll be:

  • You will be based in Krakow in a modern office setting with colleagues dedicated to central HR, Finance, and IT services across Europe.

ELECTROLUX POLAND

At Electrolux, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home.

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