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Collection & Support Team Leader

EcoVadis Polska Sp. z o. o.About the company

Warszawa Spektrum, Warszawa
Warszawa, Masovian
offer expired 3 years ago
contract of employment
full-time
senior specialist (Senior)
remote recruitment

EcoVadis Polska Sp. z o. o.

Warszawa

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Your responsibilities

Manage and monitor daily operations of the assigned team members (local and/or remote) to ensure completion of all tasks effectively and efficiently.
Prepare and present regular reports on collection and support activities and progress.
Ensure the team KPI for collection and support activities are being met on a weekly/monthly/quarterly basis
Reconcile customer accounts on a regular basis.
Process incoming payments and refunds as and when required.
Identify and communicate information regarding high-risk accounts and refer them to 3rd-party collections where appropriate.
Maintain and engage with a portfolio of aging receivables accounts to ensure accurate and timely recovery of all past due accounts.
Work with other business units to maximise collection and decrease churn rate.
Handle all escalations from customers and other business units.
Act as an interface with the external collection agencies where appropriate.
Participate in the recruitment process for the hiring of new team-members.
Assist and coordinate training and mentoring new team members with regards to established policies and procedures.
Conduct performance appraisals every 3 or 6 months with team-members (where required) to provide feedback on performance, indicate areas of improvement and identify potential training needs.
Work on projects and perform other work-related duties as needed.

Our requirements

Degree in a Business related discipline (Management, Business, Finance) or any equivalent qualification
Proven experience in a leadership role in recovery and/or customer service (1-2 years)
High proficiency in Word, Excel and Powerpoint
Proficiency in Google suite tools would be an advantage
Fluency in English is a must. Proficiency in additional languages would be a plus
have natural leadership skills
be committed and passionate
be a good communicator
be goal/results and solutions-driven
be self-motivated
be autonomous and proactive
be reliable, dependable and honest
be professional, tactful and sensitive
have a positive attitude
enjoy working in a fast-paced environment

What we offer

Challenge and possibility to work in an autonomous way in an environment where your ideas are valued
Casual and very friendly atmosphere
Competitive salary aligned with experience
Training
Flexi-time and home office
Benefits (covered or co-financed): health care, Multisport card, life insurance, lunch card, French and Polish classes

Benefits

sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
fruits
integration events
dental care

EcoVadis Polska Sp. z o. o.

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At EcoVadis, we envision a global marketplace where sustainability intelligence influences every business decision – improving economies, people's lives and the planet we all depend on. EcoVadis counts industry leaders like Johnson & Johnson, L’Oréal, Nestlé, and Michelin, among the 55,000+ businesses on its network.

With an ambitious, purposeful mission to provide the world's most trusted business sustainability ratings, EcoVadis is driven by a diverse team sharing the core values of commitment, customer-focus, courage, integrity, kindness and happiness.

EcoVadis offers you exciting career opportunities in an innovative and dynamic environment. We are looking for passionate team players from a variety of disciplines – from CSR and sustainability experts to customer engagement and engineering talents – to join us to make a real impact on the environmental and social practices of companies worldwide.

Join us!

Job Description

EcoVadis is recruiting a Collections & Support Team Leader to lead and manage the collection and support team in Warsaw. The Team Leader is responsible for coordinating all activities within the Collection & Support team to achieve and exceed Business Unit and Company objectives.

This role will assist the Billing & Collection Manager in managing performance and supporting the delivery of outstanding services in line with the vision and values of the organisation.