Collections Analyst with Spanish

arvato FinanceO firmie

  • Kraków

    małopolskie
  • Ogłoszenie wygasło 4 lat temu
  • Specjalista

The Company:

arvato Finance is part of arvato AG – the Industry and Services Division of Bertelsmann AG, which ranks among the world’s leading media companies. Bertelsmann is an internationally renowned media group with businesses in 58 countries worldwide, employing over 100,000 people in more than 500 companies.

arvato Finance is a leader in global Finance BPO services. We began operations in Dublin in 1996 to support multinational clients entering the European market. We have since grown into a full global Finance BPO service provider, with a strong international network comprising hubs in the USA, Brazil, India, Mexico, Philippines, Singapore and Germany to support compliance with today’s standards and offer best shore locations to customers.

Collections Analyst with Spanish
Place of work: Kraków

Position Objective:

As a Collections Analyst or Senior Collections Analyst, you will report directly into the Collections Team Manager. You will have the responsibility for cash receivables for our Client. The environment is internationally dynamic. Working in partnership with the sales and finance departments will be key to your success.

Duties & Responsibilities:

This role will be responsible for

  • Ledger Management - managing a ledger and collecting accounts receivable balances for invoiced customers using a combination of email and telephone calls to contact the customer.
  • Areas of focus - cash collections, debt management, cash allocation.
  • Month end SLA’s & KPI’s – achieving and exceeding these on a monthly basis including:
    • Cash Collected.
    • Aging/Debt management.
    • Timeliness of cash application.
  • Ensure compliance with collections policies and procedures.
  • Developing and managing customer payment plans.
  • Customer queries - Calls/emails.
  • Relationship Management - developing and maintaining proactive working relationships with the Client & Sales teams.
  • Proactive Customer relationship building, continually seeking ways to improve customer satisfaction, communication & query resolution.

Skills and Experience:

  • At least 2 years of experience in a multi-national, fast moving operations environment.
  • At least 1 year of experience in Collections or in Customer service.
  • Fluent Spanish.
  • Very good knowledge of English.
  • Good overall business knowledge, appreciation & understanding of business processes.
  • Keen eye for details.
  • Focused and target driven.
  • Drive for quality.
  • Proven problem solver.
  • Flexible, can-do attitude.
  • Excellent communication skills - both verbal and written.
  • Must be highly competent in Microsoft Office. Excel required to at least medium level.

We are offering:

  • Unique office environment with great food, drinks and game rooms
  • Work for one of the most recognizable online Search Engine in multicultural office
  • Full time employment contract, great salary and bonuses, various benefits such as free medical care, life insurance, sport allowance, multicafeteria system and other
  • Positive, energetic, innovative and proactive culture
“AFS Ltd is an Equal Opportunities Employer, Embracing Diversity in the workplace”

If you wish to apply for the position please forward a copy of your CV with PPL_Collections Analyst with Spanish in the title for the attention at [email protected] and include the following in your reply:

I hereby agree to the processing of my personal data for the needs of the recruitment process, in accordance with the Act dated 29th of August 1997 on the protection of personal data (consolidated text: Dz. U. of 2002. No. 101, item 926, and further amendments)

The Company:

arvato Finance is part of arvato AG – the Industry and Services Division of Bertelsmann AG, which ranks among the world’s leading media companies. Bertelsmann is an internationally renowned media group with businesses in 58 countries worldwide, employing over 100,000 people in more than 500 companies.

arvato Finance is a leader in global Finance BPO services. We began operations in Dublin in 1996 to support multinational clients entering the European market. We have since grown into a full global Finance BPO service provider, with a strong international network comprising hubs in the USA, Brazil, India, Mexico, Philippines, Singapore and Germany to support compliance with today’s standards and offer best shore locations to customers.

Collections Analyst with Spanish

Position Objective:

As a Collections Analyst or Senior Collections Analyst, you will report directly into the Collections Team Manager. You will have the responsibility for cash receivables for our Client. The environment is internationally dynamic. Working in partnership with the sales and finance departments will be key to your success.

Duties & Responsibilities:

This role will be responsible for

  • Ledger Management - managing a ledger and collecting accounts receivable balances for invoiced customers using a combination of email and telephone calls to contact the customer.
  • Areas of focus - cash collections, debt management, cash allocation.
  • Month end SLA’s & KPI’s – achieving and exceeding these on a monthly basis including:
    • Cash Collected.
    • Aging/Debt management.
    • Timeliness of cash application.
  • Ensure compliance with collections policies and procedures.
  • Developing and managing customer payment plans.
  • Customer queries - Calls/emails.
  • Relationship Management - developing and maintaining proactive working relationships with the Client & Sales teams.
  • Proactive Customer relationship building, continually seeking ways to improve customer satisfaction, communication & query resolution.

Skills and Experience:

  • At least 2 years of experience in a multi-national, fast moving operations environment.
  • At least 1 year of experience in Collections or in Customer service.
  • Fluent Spanish.
  • Very good knowledge of English.
  • Good overall business knowledge, appreciation & understanding of business processes.
  • Keen eye for details.
  • Focused and target driven.
  • Drive for quality.
  • Proven problem solver.
  • Flexible, can-do attitude.
  • Excellent communication skills - both verbal and written.
  • Must be highly competent in Microsoft Office. Excel required to at least medium level.

We are offering:

  • Unique office environment with great food, drinks and game rooms
  • Work for one of the most recognizable online Search Engine in multicultural office
  • Full time employment contract, great salary and bonuses, various benefits such as free medical care, life insurance, sport allowance, multicafeteria system and other
  • Positive, energetic, innovative and proactive culture

If you wish to apply for the position please forward a copy of your CV with PPL_Collections Analyst with Spanish in the title for the attention at [email protected] and include the following in your reply:

I hereby agree to the processing of my personal data for the needs of the recruitment process, in accordance with the Act dated 29th of August 1997 on the protection of personal data (consolidated text: Dz. U. of 2002. No. 101, item 926, and further amendments)

Ogłoszenie archiwalne

Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Aktualne oferty pracodawcy