sharing the costs of sports activities
- Królowej Jadwigi 43, PoznańPoznań, Greater Poland
- Offer expired 22 days ago
- Remote recruitment
- contract of employment
- specialist (Mid / Regular)
Demonstrates strong communication skills with customers and able to escalate effectively within customer chain of command when required to obtain desired results.
Use to working towards targets and forecasts accurately expected payment amounts per customer to support wider EMEA cash forecasts and takes responsibility for adjusting forecast should issues or opportunities arise.
Re-apply any cash that has been incorrectly applied so it matches customers remittance.
Ensure that AR receipts are posted in accordance to SOX compliance and assists Audit with any issues are audit procedures needed.
Help and drive the reduction of unapplied cash and increase cash flow into the business.
Processes any write off's and refunds in accordance with EMEA policy to ensure AR ledgers reflect correctly.
Provide statement of accounts, invoice and credit note copies, backing data, set customers to Paperless and E-Billing, update PO references at account level and update billing addresses.
Follows the default process for delinquent customers.
Experience of cash application and collections within a large corporate business or Experience of managing a large complex ledger with excellent customer experience skills.
Works amongst billing and customer care colleagues to ensure customer experience is always considered when collection action is taken. Recognises when large disputes exist and adjusts collection behaviour to match statement of account.
Knowledge of Oracle will be beneficial.
Excel skills, minimum using pivot tables & V-lookup.
Must be fluent in German
private medical care
remote work opportunities
no dress code
sharing the costs of tickets to the movies, theater
employee referral program
one shorter working day
12 month job security
Annual bonus scheme
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Meets Days Sales Outstanding (DSO) and cash targets for assigned customers. Applies cash receipts and actively chases past due and current balances on a daily basis for payment dates. Contributes to reducing unallocated cash reaching out to customers for remittances. Works closely with Dispute team identifying billing issues that may result in impacted cash collections. Ensures tickets are raised to resolve any queries or disputes the customer has against their invoices. Creates and maintains a healthy communicative relationship with Sales and CSM's to ensure they are aware of their customer collection issues should they arise. Default Customers who are delinquent.