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Please note that the statements above are intended to describe the general nature and level of work to be performed by the employee assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. Health, safety and wellbeing is of paramount importance here at Kimberly-Clark. Due to the ongoing situation with COVID-19, please therefore note that all interviews are currently only being scheduled via our online video interviewing platforms. This means we can continue to identify and hire great talent in a safe and secure manner.
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Collections Senior Specialist with Spanish

Kimberly-Clark EMEA GBS Services sp. z o.o.

  • Wielicka 28, Podgórze, Kraków
    Kraków, Lesser Poland
  • valid for 17 days
    until: 11 Jun 2022
  • contract of employment
  • full-time
  • senior specialist (Senior)
  • remote recruitment

Kimberly-Clark EMEA GBS Services sp. z o.o.

Wielicka 28



Your responsibilities

  • You shall be working with the end-customers and operational managers, with the associated country regional support functions (Sales, Credit Analysts, Internal Control) to ensure timely resolutions to common claims and disputes.

  • Your key responsibilities in this role:

  • Maintaining and developing relationships with both Internal and External Clients, including:

  • Reaching out to the end-customers in order to collect payments,

  • Analyzing data or information of the portfolio of end-customers, identifying the root causes of debts and open credits, implementing plans of solutions,

  • Monitoring, maintaining and reconciling assigned accounts in the portfolio, proposing write-offs, focusing on maintaining low balance of debts,

  • Telephone and e-mail interaction with external customers to reduce delinquency and offering support in providing financial data analysis of the accounts, · Reporting financial data in terms of: customers who exceed the credit limit, with unearned cash discounts, top past due invoices contributors and aged debts,

  • Acting as a liaison between the end-customer and other Order To Cash departments, sharing the obtained documentation for: disputes, not allocated payments and other claims.

Our requirements

  • Degree, ideally related to accounting and finance (asset),

  • Proven track of record in collection or related process ( minimum 1 year of experience)

  • Demonstrable Customer Relationship Management skills,

  • Problem solving and analytical decision-making skills,

  • Enterprise Resource Planning systems (ERP) working knowledge, ideally SAP environment.

  • Language requirements: · Fluent English, and Spanish (Minimum C2)

What we offer

  • Possibility to grow and develop within a stable, well-known international brand,

  • An annual performance related bonus,

  • Private medical cover with dental care,

  • Life insurance, multisport,

  • Office close to city center

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • flexible working time

  • dental care

  • extra social benefits

  • employee referral program

  • charity initiatives

  • yearly bonus

Are you an analytical person with ability to build effective relationships with key stakeholders and a desire to solve queries and disputes? Do you want to start your professional career in global organization? Then the Collections Senior Specialist with Spanish role at Kimberly- Clark could be for you!

Kimberly-Clark EMEA GBS Services sp. z o.o.

Welcome Original Thinkers to our Regional Business Services Hub in Krakow, Poland.

Our global $18 billion FMCG business is built upon original thinking. For 145+ years, Kimberly-Clark has challenged conventional wisdom to reimagine how we can better serve our consumers around the world with brands such as Kleenex® and Huggies®.

From our new Hub in Krakow, you will own important work that will enable our organization to succeed in Europe, the Middle East and Africa and globally.

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This is how we work