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Collections Specialist with French

PANDORA Jewelry Shared Services Sp. z o.o.

  • offer expired 3 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • Immediate employment
  • remote recruitment

PANDORA Jewelry Shared Services Sp. z o.o.

Domaniewska 28



Your responsibilities

  • Proactive collection of cash from overdue debtors

  • Maintain contact with clients by phone, email to ensure invoices are clear for payment

  • Conduct credit analysis on customers, setting up and review of credit limits, credit management

  • Monitoring and reporting of development on EMEA receivables

  • Issue customer statements and dunning letters

  • Ensure customers payment according to payment terms

  • Settlement of customer’s account transactions

  • Calculate provisions for bad debt

  • Negotiate re-payment plans

  • Undertake complex reconciliations, and compile documentation for legal action

  • Escalate accounts where appropriate to litigation

  • Prepare and update work instructions

  • Proactive cooperation with various stakeholders

  • Involvement in audit queries

  • Deliver service in line with agreed controls, policies and procedures

  • Support the team and department in the delivery of team and company objectives

Our requirements

  • Minimum 2 years of experience within credit control, accounts receivable from a Shared Services organization or a major company

  • Fluent French

  • Fluent English - at least C1 level is essential; other languages – Portuguese or German, nice to have

  • Preferably knowledge of Microsoft Dynamics AX or similar ERP system

  • Good knowledge of Microsoft Office tools and particularly MS Excel

  • The ability to work under pressure and to deadlines

  • Strong customer service orientation

What we offer

  • Employment contract

  • Medical and dental care for employees and their closest family

  • Life insurance program and assistance services package

  • Multisport card and other benefits available on our online cafeteria platform

  • Work-life balance initiatives and flexible working hours

  • Remarkable opportunity to gain experience by working in dynamic and international environment

  • Career development opportunities supported by internal and external trainings

  • Modern office and comfortable working environment (free coffee, tea, soft drinks and fruits)


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • flexible working time

  • fruits

  • corporate products and services at discounted prices

  • integration events

  • dental care

  • retirement pension plan

  • coffee / tea

  • drinks

  • parking space for employees

  • extra social benefits

  • sharing the costs of tickets to the movies, theater

  • birthday celebration

  • charity initiatives

PANDORA Jewelry Shared Services Sp. z o.o.

PANDORA Global Business Services is part of Pandora Group, one of the world’s largest jewelry brands and is responsible for the finance and accounting processes.

A perfect candidate for this role has a mix of great communication, negotiation and analytical skills supported by can-do attitude. Within this role you will be mainly responsible to maintain trustful relationships with our external and internal customers and ensure timely payments.

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