135099
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Collections Specialist with French
Infor
Wrocław, dolnośląskie
- ogłoszenie wygasło rok temu
- Umowa o pracę
- Specjalista (Mid / Regular)
Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all.
We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.
We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.
Collections Specialist with FrenchNumer ref.: 135099
Position Summary
The agent must ensure all clients within their portfolio are followed up in a timely manner and within the trading terms of the invoices. They will need to ensure the company parameters are maintained and report all information accurately and correctly to the database. If any queries or disputes are raised that cannot be dealt with quickly and positively then the agent will report this information to relevant colleagues and departments for resolution. They will need to build a positive and productive long-term relationship with the existing client base as well as the relevant business contacts.
Their focus is to maximize cash collections for the Company.
Key Responsibilities
The agent must ensure all clients within their portfolio are followed up in a timely manner and within the trading terms of the invoices. They will need to ensure the company parameters are maintained and report all information accurately and correctly to the database. If any queries or disputes are raised that cannot be dealt with quickly and positively then the agent will report this information to relevant colleagues and departments for resolution. They will need to build a positive and productive long-term relationship with the existing client base as well as the relevant business contacts.
Their focus is to maximize cash collections for the Company.
Key Responsibilities
- Maximize cash collections for clients and collecting to the targets set
- Ensuring all customer queries are passed onto the query resolution team with full details to ensure a prompt turnaround
- Flexible approach to workload to ensure cover if another member of the team is out of the office
- Send out daily system generated reminder letters and monthly statements
- Any adhoc duties which may arise
- Responsible for assigned accounts
Key Requirements/Experience
- Excellent written and verbal communications skills in English and French
- Detail focused ensuring they follow up all unresolved matters and record data accurately
- Target driven
- Firm but patient approach, strong objection handling skills
- Advanced Microsoft skills including Word, Excel
- Oral and written communication skills
- Interpersonal skills
- Basic decision-making ability
- Operates under moderate supervision
- Typically reports to the Credit Control Supervisor/Credit Control Manager
WHAT WE HAVE TO OFFER:
Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.
We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor does not discriminate in employment opportunities or practices on the basis of race, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, marital status, age or individuals with disabilities.
At Infor we value your privacy that’s why we created a policy that you can read here.
- Benefit from experienced senior consultants as a mentor to build your career.
- Comprehensive and on-going training and development programs.
- Rewarding career in an international working environment.
- Opportunity to work alongside recognized experts in the field.
Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.
We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor does not discriminate in employment opportunities or practices on the basis of race, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, marital status, age or individuals with disabilities.
At Infor we value your privacy that’s why we created a policy that you can read here.
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