Collections Specialist with Portuguese

Accenture Operations

  • Gdańsk

    Gdańsk, Pomeranian
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
ukrainian-friendly-overlay
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Your responsibilities

  • Collect and recover customer receivables and debt.

  • Ensure cash collection activities meet the requirements of the client by reducing debt aging.

  • Maximizing cash collection and collecting high-quality dispute information, while maintaining a professional relationship with the client and their debtors.

  • Contacting clients regarding overdue accounts and determine reasons for non-payment; identifying the cause and analyzing of overdue receivables

  • Collecting past due items on assigned accounts through proper use of correspondence, phone calls, emails

  • Establishing and maintaining positive relationships with customers (internal and external)

  • Responding to all customer inquiries in a timely and professional manner to include questions regarding credit holds, collection/past due issues and account reconciliation.

  • Cooperating closely with other departments such as Sales, Supply Chain, Customer Service, Master Data.

  • Participating in implementing policies and procedures for standardizing process and improving controls and performance.

Our requirements

  • Very good English and fluent Portuguese (at least C1 level).

  • Work experience in a similar role (at least 1 year)

  • Pro-client approach

  • Attention to detail and great organization skills

  • Excellent interpersonal skills, team spirit

What we offer

  • Ability to work in hybrid mode or 100% remotely (we expect the employee to appear in the office at most once a quarter)

  • Using foreign language and new technology solutions daily, cooperating with various global Clients.

  • Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.

  • Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.

  • Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.

  • A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.

  • Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.

  • Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.

Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • integration events

  • no dress code

  • coffee / tea

  • leisure zone

  • extra social benefits

  • shopping coupons

  • sharing the costs of tourist services

  • sharing the costs of tickets to the movies, theater

  • employee referral program

  • charity initiatives

Recruitment stages
1

Online application

2

Phone interview

3

Online tests (optional step)

4

Interview with your future Team Leader and Recruiter

5

Welcome to Accenture!