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Collections Support Associate with Swedish (Cash Collection)

Accenture Operations

  • Warszawa

    Warszawa, Masovian
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
ukrainian-friendly-overlay
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Your responsibilities

  • Manage standard customer ledger to collect accounts receivable balances from invoiced customers through a combination of email and telephone calls

  • Focus on cash collections, debt management, accounts reconciliation

  • Achieve and exceed month end and quarter end Service Level Agreements SLA s both Critical Performance Indicator CPI s Key Performance Indicators KPI s

  • Taking care of Credit refunds

  • Sharing relevant electronic documents as per customer s requests.

  • Responsible for managing blocked orders

  • Develop and maintain good relationships with the client sales teams

  • Ensure that client requests are managed within the client s system

  • Responsible for investigating and resolving customer queries

  • Works independently, with some guidance in complex situations

  • Complete daily and ad hoc reports

  • Ensure compliance with MDT collections policies and procedures

Our requirements

  • Very goodEnglish and Swedish min. C1

  • Initiative

  • Solution Orientation

  • Collaboration

  • Building Strong relationships

  • 1 year work experience, with experience in Collections nice to have.

  • Customer Service experience is a plus

  • Proficient English business communication skills verbal and written

  • Degree in a relevant field nice to have

  • Must be competent in Microsoft Office All Products

What we offer

  • Using foreign language and new technology solutions daily, cooperating with various global Clients.

  • Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.

  • Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.

  • Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.

  • A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.

  • Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.

  • Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.

Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • integration events

  • no dress code

  • coffee / tea

  • leisure zone

  • extra social benefits

  • shopping coupons

  • sharing the costs of tourist services

  • sharing the costs of tickets to the movies, theater

  • employee referral program

  • charity initiatives

Recruitment stages
1

Online application

2

Phone interview

3

Online tests (optional step)

4

Interview with your future Team Leader and Recruiter

5

Welcome to Accenture!

Accenture Operations

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 710,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Accenture Operations drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine — SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence.

As a key player in the Collections Team, you will have the responsibility for cash receivables for our client.

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