Oferta pracy

Collections Team Leader, OTC

UPM Kymmene Sp. z o.o.

UPM Kymmene Sp. z o.o.

Jaworska 11-13



Your responsibilities

  • Managing and developing a high-performing service team, steering and developing team’s target setting and follow-up processes. Ensuring efficient team work environment and individual development.

  • Visiting senior management of customers to discuss the customers financial position and negotiating payment plans

  • Responsible for managing a portfolio of customers and minimizing overdue receivables

  • Contacting customers in escalated cases, determine reasons for non payment and negotiate resolutions with UPM guidelines

  • Re-inforce UPM’s Collection Brand and educate customers in keeping their account current

  • Identifying and driving continuous quality and efficiency development and improvement of collection services, process, systems and ways of working in co-operation with all relevant parties.

  • Close co-operation with UPM Sales network regarding changes in customer behaviour

  • Close co-operation with Group Credit Risk Management organization on customer behavior to help UPM make educated risk choices.

  • Ensuring accurate and on-time monthly reporting.

  • Developing and utilising finance network (internal/external).

  • Actively performing and following up the compliance of defined internal controls.

  • Ensuring seamless collaboration between teams involved in Lead to Cash process.

  • Participation to Lead to Cash processes and tools development projects.

  • Pro-active business decision support

  • Lead Collections and LTC processes and tools development projects.

  • Pro-active business decision support

  • Providing high quality, cost-efficient and on-time delivery of Collection Services complying with UPM business needs.

  • Developing a high-performing Collections service team.

  • Number of reports: maximum 10

Our requirements

  • You have a Bachelor's degree or equal qualification in finance or related area, or equal work experience

  • You have minimum 3 years of work experience in collections or in a similar area in a global environment. Understanding of the other related processes/areas is an advantage

  • You have strong analytical capabilities, especially relating to financial statements.

  • You have strong experience in dealing with senior management of customers dealing with escalated collections, knowing when to push and when to back off.

  • You have excellent leadership skills and the ability to develop skills in the Finance organization

  • You are fluent in English, other language skills are an asset

  • You have good experience and knowledge in collections processes

  • You have an understanding of one’s own end-to-end process chain and linkages to other processes within Lead to Cash

  • You have a business mindset and good understanding of UPM’s businesses and business environment

  • You are solution-oriented and problem solving mindset and the capability to understand and lead complexities

  • You are able to collaborate, influence and have team working skills with flexible and positive attitude towards changing environment. Adaptive communication and presentation skills are very important.

  • You have the ability and willingness to achieve own and team’s targets and timelines

What we offer

  • Meaningful job: We are proud of what we do. Our work highlights the expertise of our personnel, the high quality of our products and the company's values.

  • Inspired and motivated teams: We have highly skilled workforce. We are a multifaceted, international organisation that works as a team to achieve our shared objectives.

  • Development opportunities: With us you can build up your expertise. We provide opportunities to support your development throughout every stage of your career.

  • Responsibility for people and environment: Our ethical principles embrace people as well as the environment. We are always striving to build a more sustainable future.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • employee referral program

Greetings from future manager

„We are looking for candidates who want to take an active part in creating world-class services for various UPM businesses. Our team focuses on Collection’s activities, successful candidate will have the opportunity to apply language knowledge and analytical skills in a rapidly changing business environment. We welcome people who are flexible, who are independent problem solvers & are happy to devote their skills to drive continuous improvement in day to day work. Customer satisfaction index is on our highest priority list.”- Tomasz, Collections Manager

Key Contacts

  • Other COiF Teams

  • Process owners and experts

  • Close co-operation with other teams and stakeholders e.g. UPM customers, UPM Businesses, UPM Finance teams globally, Business Control network

Additional Information

The position is located in Wrocław, Poland.

Position holder reports to Collections Manager Europe and America’s.

To apply, please submit your application and CV via the link by 19 May 2022.

We appreciate your submitting the application at your earliest convenience, as we begin reviewing applications and contacting candidates already during the application period.

For support with submitting your application, please contact HR Service Center at [email protected] or tel. +48123999499

UPM Kymmene Sp. z o.o.

UPM is a global forest industry leader with headquarters in Finland. We create renewable and responsible wood-based alternatives for fossil-based materials utilizing our expertise in engineering, innovation and digitalization. In Poland, UPM is running two factories near Wrocław, a Human Resources Service Center in Kraków and UPM Business Hub at the heart of the city of Wrocław. At the moment, the Wrocław Hub brings together over 350 professionals in customer, supplier and financial services.

What makes us unique? The Finnish leadership culture encourages people in personal growth and self-development, and our values - trust and be trusted, achieve together, renew with courage – are visible in our everyday work. We are inspired by the limitless opportunities of the bioeconomy and we lead the way towards a future beyond fossils. Got interested? Join us on this exciting path!

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