Oferta pracy

Commercial Risk Team Manager


  • Szczecin

    Szczecin, West Pomeranian
  • valid for 17 days
    until: 22 Dec 2021
  • contract of employment
  • full-time
  • team manager
  • home office work
  • remote recruitment

Your responsibilities

Service Delivery Responsibilities:

• Organize and monitor current operations so that the team meets our Service Level Agreements (SLAs) and follows the agreed process

• Assign tasks / workflows to team members and manage workloads

• Use active & visual management to make sure that business requirements, SLAs and quality measures are understood by the team and are the focus of their daily work

• Delegate work in a way that ensures that all colleagues have a clear understanding of their tasks, responsibilities, client requirements and priorities

• Measure the level of internal client satisfaction, taking corrective action where necessary

• Check work from other team members, including regular spot checks to ensure quality is high

• Work closely with Stakeholders to ensure that all work is carried out in a timely manner and to a high standard

• Feeding back suggestions and improvements in working processes to Stakeholders

• Ensure that processes are documented and that knowledge is captured, documented and shared within the team

• Provide support for the team members in communicating issues to other teams and ensuring timely resolution

• Respond to and remove any issues that negatively impact the team's ability to work efficiently, e.g. IT issues, communication breakdowns

• Ensure that the team is aware of and can respond to risks that may impact service delivery

• Ensure that team members record their working time accurately

Change Management Responsibilities:

• Analyze data on the output of the team's work and identify issues or trends connected to errors, time-consuming tasks, under or over capacity

• Engage the team in identifying processes, tools and documentation that can be improved, and encourage team members to suggest and implement ways to enhance service delivery

• Develop a culture of continuous improvement within the team

• Coordinate any projects that impact your team, ensuring that the project delivers the required result

• Manage the transition of work to your team

Our requirements

  • University degree or equivalent (specialization in accounting / economics/finance/administration would be an asset)

  • At least 1 year of experience in managing group of 5 - 10 people

  • Experience in managing projects would be an asset

  • English level: C1 or higher

  • Knowledge of local policies concerning HR, security, IS, health & safety, business continuity

  • Ability to promote a spirit of shared responsibility within the team

  • Proven ability to manage multiple tasks at a time while paying strict attention to details

  • Good knowledge of Aon tools and systems used in daily processing

  • Understanding of basic business and financial principles

  • In-depth knowledge of Insurance market

  • Very good command of MS Office tools (especially Excel)

  • Ability to make decisions and improvements based on metrics

  • Strong problem solving skills

  • Excellent interpersonal skills

  • Ability to communicate difficult messages

  • Excellent written and oral communication skills

  • Ability to work and communicate in the culturally diverse team

  • Understanding of improvement and quality tools

  • Good knowledge of change management techniques

  • Basic knowledge of project management principles

  • Strong ability to delegate tasks and execute results

  • Very good organizational & time management skills

  • Ability to deal with stress and tight deadlines

  • Spotless record and strong ethos

What we offer

  • Diverse and inclusive workplace - we value openness and authenticity and believe in the power of feedback

  • Flexible remote work environment

  • Employee-appreciation culture (multiple recognition programs)

  • The best medical cover on the market with free dental care

  • Wellbeing awareness (access to free mental health helpline, Stay-Well Day off, lectures, sports and more)

  • Generous benefits package (personal accident insurance, benefit platform for vouchers and more)

  • Internal career opportunities, individual development plan, professional development training and resources

  • Lots of social events, charity actions and opportunities to integrate with colleagues

  • Benefits

  • private medical care

  • remote work opportunities

  • integration events

  • dental care

  • corporate sports team

  • corporate library

  • no dress code

  • extra social benefits

  • employee referral program

  • extra leave

This is how we work
This is how we work

People Management Responsibilities:

  • Initiate and participate in recruitment processes to fill any team vacancies

  • Make rounded hiring decisions by checking that candidates have the right level of motivation, competence, technical know-how and communication skills to be valuable members of the team

  • Set performance goals for colleagues based on the SMART model and make sure that they are recorded in the Talent and Reward System (TRS)

  • Keep track of colleague performance and intervene appropriately if and when performance does not meet expectations. Keep records in TRS of colleagues’ performance

  • Hold monthly 121s with your colleagues to review performance, discuss issues, share feedback, discuss progress towards goals, plan upcoming actions and appreciate colleague’s efforts

  • Evaluate and rate colleagues' performance at the end of each year, ensuring they receive accurate written feedback

  • Make use of a development map to assess a colleague's current skill level

  • Assign the colleague to work shadowing, self-study or training to resolve any skill gaps

  • Hold a development conversation with colleagues about their career aspirations and agree long-term development goals and activities that will help the colleague move their career forward. Make sure these goals are recorded and tracked in the Development Plan in TRS

  • Assign development activities for colleague based on the 70-20-10 model. Make sure that these activities are recorded in the Talent Profile > Development section of TRS

  • Maintain the 'talent status' of colleagues in the TRS tool, making sure your manager is aware of key talents within your team. Work with your manager / Talent Development to ensure that key talents have an appropriate development plan

  • Prepare, regularly review and update succession plans for the team

  • Manage absences in the team in accordance with work volume and HR policy

  • Promote a pro-active and responsible culture within the team based on professional standards of behavior

  • Take action to integrate the team and make sure that any internal conflicts are resolved

  • Manage the flow of communication within the team, ensuring that information is cascaded effectively to the team

  • Monitor the level of engagement within your team and take action to increase it

  • Recognize colleagues for their contributions and accomplishments

  • Manage the team including offering regular help and support to team members