Oferta pracy

Commercial Specialist German/French Speaker

Shell Business OperationsO firmie

Shell Business Operations

Czerwone Maki 85

Kraków

We are looking for:

Commercial Specialist German/French Speaker
Miejsce pracy: Kraków

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture

 

  • An energy leader
    Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.

  • Vibrant community
    Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.

  • Opportunies for growth
    Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.

  • Impactful collaboration
    Be an important participant of an international project.
 

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country
 

The Role

This role is to pioneer a newly built commercial team to nurture virtual commercial expertise for the ERA region. You will grow in a highly energetic and passionate team offering Shell customers a full suite of fleet solutions & E-mobility CVPs. 

 

We believe in creating an inclusive culture and work environment where you can thrive, innovate and develop; but most of all, be yourself.


Where You Fit In?

Customer Operation’s purpose is to deliver best in market customer experience and business value, at an affordable cost. Success for Customer Operations is providing market leading Customer Experience, generating revenue for Shell and, providing a modern and engaging employee experience augmented by technology. We are fully end-to-end integrated with business partners we work with. We approach our work by ensuring brilliant basics of our work, being fundamentally digital and an agile organization. We also ensure that our customer experience we deliver are segmented according to their needs.  


What is the Role? 

Commercial Specialist is the role aiming to support Account Managers in “farming” activities (cross-sell, upsell, churn prevention) in order to free up time for onshore Account Managers to focus on “hunting” activities. Seniority of the role depends on experience and customer banding.

 

More specifically, your role will include: 

  • Build and maintain business relationship with existing customers, proactively “farm” customers within silver/gold portfolio.

  • Provide effective day to day support to existing silver/gold customers incl. customer management and periodical verification of customer needs, experiences & wishes, as well as understanding customers growth plans, new destinations or business areas in order to propose additional products or services.

  • Proactively promote and explain CVPs to customers (existing and potential Customers).

  • Share with customers pre-agreed or standard offers.

  • Prepare and propose the upsell offers for existing customers.

Requirements: 

  • French or German minimum C1

  • English minimum B2

  • Ability to convert and present CVP features as value for the customers

  • Ability to communicate effectively with customers, getting their trust and ability to build working relationship

  • Ability to analyze data & good Excel skills

  • Sales/business acumen and entrepreneur mindset

  • Diligent with positive attitude Professional business stakeholder management

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.


Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.

 

Shell in Kraków departments:

Customer Operations Contracting&Procurement Trading&Supply Finance Operations HR Service

External Relations Internal Communications Order to Delivery Lubricants Supply Chain Legal

Retail Technical Asset Operations Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

 

Contact us:

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture

 

  • An energy leader
    Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.

  • Vibrant community
    Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.

  • Opportunies for growth
    Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.

  • Impactful collaboration
    Be an important participant of an international project.
 

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country
 

We are looking for:

Commercial Specialist German/French SpeakerNumer ref.: R34185

The Role

This role is to pioneer a newly built commercial team to nurture virtual commercial expertise for the ERA region. You will grow in a highly energetic and passionate team offering Shell customers a full suite of fleet solutions & E-mobility CVPs. 

 

We believe in creating an inclusive culture and work environment where you can thrive, innovate and develop; but most of all, be yourself.


Where You Fit In?

Customer Operation’s purpose is to deliver best in market customer experience and business value, at an affordable cost. Success for Customer Operations is providing market leading Customer Experience, generating revenue for Shell and, providing a modern and engaging employee experience augmented by technology. We are fully end-to-end integrated with business partners we work with. We approach our work by ensuring brilliant basics of our work, being fundamentally digital and an agile organization. We also ensure that our customer experience we deliver are segmented according to their needs.  


What is the Role? 

Commercial Specialist is the role aiming to support Account Managers in “farming” activities (cross-sell, upsell, churn prevention) in order to free up time for onshore Account Managers to focus on “hunting” activities. Seniority of the role depends on experience and customer banding.

 

More specifically, your role will include: 

  • Build and maintain business relationship with existing customers, proactively “farm” customers within silver/gold portfolio.

  • Provide effective day to day support to existing silver/gold customers incl. customer management and periodical verification of customer needs, experiences & wishes, as well as understanding customers growth plans, new destinations or business areas in order to propose additional products or services.

  • Proactively promote and explain CVPs to customers (existing and potential Customers).

  • Share with customers pre-agreed or standard offers.

  • Prepare and propose the upsell offers for existing customers.

Requirements: 

  • French or German minimum C1

  • English minimum B2

  • Ability to convert and present CVP features as value for the customers

  • Ability to communicate effectively with customers, getting their trust and ability to build working relationship

  • Ability to analyze data & good Excel skills

  • Sales/business acumen and entrepreneur mindset

  • Diligent with positive attitude Professional business stakeholder management

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

 

Contact us:

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.


Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.

 

Shell in Kraków departments:

Customer Operations Contracting&Procurement Trading&Supply Finance Operations HR Service

External Relations Internal Communications Order to Delivery Lubricants Supply Chain Legal

Retail Technical Asset Operations Creative Solutions

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