Oferta pracy

Shell Business Operations

Commercial Specialist Sales Support witch Czech/Slovak

Shell Business OperationsO firmie

Shell Business Operations

Czerwone Maki 85

Kraków

We are looking for:

Commercial Specialist Sales Support witch Czech/Slovak
Miejsce pracy: Kraków

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture

 

  • An energy leader
    Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.

  • Vibrant community
    Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.

  • Opportunies for growth
    Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.

  • Impactful collaboration
    Be an important participant of an international project.
 

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country
 

Fleet Solutions Customer Support (FSCS) is the role aiming to support Office Based Account Managers (OBAM) in Shell Fleet Solutions (SFS). FSCS manage the non-sales activities thanks to which can substantially increase the effectiveness of OBAM channel. FSCS are also allowed to send pre-agreed or standard offers and collecting customer approvals and challenges.

 

As Commercial Specialist Sales Support you will:

  • Pro-actively monitor customers opportunities within OBAMs portfolio, to understand how the customer portfolio is performing, where opportunities exist.
  • Telephone and email contact with customers to generate opportunities.
  • Proactively promote and explain the Customer Value Prepositions (CVP) to customers.
  • Managing documents to get credit vetting of the customer.
  • Share with customers pre-agreed or standard offers.
  • Preparing the documentation – according to accepted offer. Collect customer signatures and necessary documents.
  • Support OBAMs’ effort to maximize profits from the cooperation with customers Support in hyper-care period for the new customers (incl: assuring customer cards order, delivery and activation).
  • Provide effective day to day support to existing customers incl.: customer management and periodical verification of customer needs, experiences & wishes.
  • Understanding customers growth plans, new destinations or business areas in order to propose additional products or services.
  • Active management of CRM system, tagging opportunities, insert commercial changes, update customer details.
  • Build and maintain business relationship with customers.
  • Ensure proper working cooperation with OBAM team.
  • Maintain and assure customers’ actions and deadlines are met.
  • Provide regular feedback to sales team regarding customer issues and competitor activities.
  • Cooperate with other FSCS from other markets to exchange best practices, learnings and support in onboardings.
  • Proactive contact with customers with declining volumes or with customers that stopped uplifting with Shell cards.
  • Understanding the reasons – in order to prepare – within the pre-defined frames/together with onshore OBAM – attractive new offer.
  • Support in debt-chasing – contacting with debtors to arrange repayment plan and actions to renew the cooperation.
  • Management of customers’ bonus calculations and pay-out.

Requirements:

  • Czech or Slovak minimum C1
  • English minimum B2
  • Ability to convert and present CVP features as value for the customers.
  • Ability to communicate effectively with customers, getting their trust and ability to build working relationship.
  • Customer first approach
  • Ability to analyze data & good Excel skills.
  • Sales/business acumen and entrepreneur mindset.
  • Diligent with positive attitude Professional business stakeholder management

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.


Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.

 

Shell in Kraków departments:

Customer Operations Contracting&Procurement Trading&Supply Finance Operations HR Service

External Relations Internal Communications Order to Delivery Lubricants Supply Chain Legal

Retail Technical Asset Operations Creative Solutions

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

 

Contact us:

Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture

 

  • An energy leader
    Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.

  • Vibrant community
    Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.

  • Opportunies for growth
    Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.

  • Impactful collaboration
    Be an important participant of an international project.
 

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary package
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country
 

We are looking for:

Commercial Specialist Sales Support witch Czech/SlovakNumer ref.: R9998

Fleet Solutions Customer Support (FSCS) is the role aiming to support Office Based Account Managers (OBAM) in Shell Fleet Solutions (SFS). FSCS manage the non-sales activities thanks to which can substantially increase the effectiveness of OBAM channel. FSCS are also allowed to send pre-agreed or standard offers and collecting customer approvals and challenges.

 

As Commercial Specialist Sales Support you will:

  • Pro-actively monitor customers opportunities within OBAMs portfolio, to understand how the customer portfolio is performing, where opportunities exist.
  • Telephone and email contact with customers to generate opportunities.
  • Proactively promote and explain the Customer Value Prepositions (CVP) to customers.
  • Managing documents to get credit vetting of the customer.
  • Share with customers pre-agreed or standard offers.
  • Preparing the documentation – according to accepted offer. Collect customer signatures and necessary documents.
  • Support OBAMs’ effort to maximize profits from the cooperation with customers Support in hyper-care period for the new customers (incl: assuring customer cards order, delivery and activation).
  • Provide effective day to day support to existing customers incl.: customer management and periodical verification of customer needs, experiences & wishes.
  • Understanding customers growth plans, new destinations or business areas in order to propose additional products or services.
  • Active management of CRM system, tagging opportunities, insert commercial changes, update customer details.
  • Build and maintain business relationship with customers.
  • Ensure proper working cooperation with OBAM team.
  • Maintain and assure customers’ actions and deadlines are met.
  • Provide regular feedback to sales team regarding customer issues and competitor activities.
  • Cooperate with other FSCS from other markets to exchange best practices, learnings and support in onboardings.
  • Proactive contact with customers with declining volumes or with customers that stopped uplifting with Shell cards.
  • Understanding the reasons – in order to prepare – within the pre-defined frames/together with onshore OBAM – attractive new offer.
  • Support in debt-chasing – contacting with debtors to arrange repayment plan and actions to renew the cooperation.
  • Management of customers’ bonus calculations and pay-out.

Requirements:

  • Czech or Slovak minimum C1
  • English minimum B2
  • Ability to convert and present CVP features as value for the customers.
  • Ability to communicate effectively with customers, getting their trust and ability to build working relationship.
  • Customer first approach
  • Ability to analyze data & good Excel skills.
  • Sales/business acumen and entrepreneur mindset.
  • Diligent with positive attitude Professional business stakeholder management

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.

 

Contact us:

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.


Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.

 

Shell in Kraków departments:

Customer Operations Contracting&Procurement Trading&Supply Finance Operations HR Service

External Relations Internal Communications Order to Delivery Lubricants Supply Chain Legal

Retail Technical Asset Operations Creative Solutions

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