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Community Manager

Brainly Sp. z o.o.About the company

  • Zabłocie 43A, Kraków
    Kraków, Lesser Poland
  • Offer expired a month ago
  • Remote recruitment
  • Remote work
  • contract of employment
  • full-time
  • manager / supervisor

Brainly Sp. z o.o.

Zabłocie 43A

Kraków

Your responsibilities

  • Manage the day-to-day operations of our Poland Community - own the strategy for the entirety of the community funnel from acquisition and onboarding of new members, to member education and training, to ongoing member communications, engagement, and development of community experiences (currently virtual, with possible in-person events in the future).

  • Regularly report on key program metrics and KPIs, community insights, and results of strategic initiatives that can influence our community roadmap and support our business goals.

  • Be the subject matter expert on our Poland Community - connect with and learn community member needs, motivations, and key drivers of success and share those findings with stakeholders across Product, Design, and Marketing.

  • Collaborate with Communications, PR, & Brand initiatives by building a bench of community members whose stories and experiences exemplify Brainly’s values and educational impact.

  • Develop community partnerships that can drive awareness, engagement, and adoption of Brainly’s products and services.

  • Own our Poland Community guidelines and policies, and work with moderators and our Trust & Safety team to ensure community members and users are aligned on our rules and policies.

  • Partner with Trust & Safety to effectively streamline our freelance moderation operations

  • Handle escalations from our community, and work with our Trust & Safety & Communications team to ensure those issues are properly documented, managed, and resolved.

Our requirements

  • 4+ years related work experience with progressive growth in responsibilities

  • 2+ years in a customer-facing or community-focused role

  • Track record of fostering authentic relationships across community members

  • Exceptional communication skills (verbal and written) in Polish (native) & English (C1 level) across multiple mediums (online discussions, email, newsletter, social media), and adept at 1-to-1 and 1-to-many communications strategies

  • Experience in community moderation, community policy, and community guidelines development

  • Growth mentality; Customer-focused, data driven, highly creative

  • Strong sense of ownership and determination to get things done

  • Great leadership and interpersonal skills to effectively collaborate with and influence cross-functional team members

  • Sensitivity to potential trade-offs between performance and branding

  • Ability to work both autonomously and as part of a team

  • Excellent project and program management skills

  • Familiarity with community software tools, including CRMs, support software, discussion platforms (slack, discord, etc), content publishing tools, and survey tools and project management tools (e.g. Jira/Confluence, Trello, Asana)

  • Excellent data and analytical skills

  • Excellent presentation and public speaking skills

  • Excellent judgment, facilitation, and mediation skills

Optional

  • Experience working with a B2C education communities (diverse, all-ages)

  • Experience working on a user-generated content platform

  • Event management or partnerships experience

  • Experience working with product and technology teams

  • Experience using Brainly

What we offer

  • Flexible working hours and the possibility to work remotely from Poland or Spain

  • Personal development budget 800$ per year + unlimited time off policy for participation in conferences and workshops and access to an online learning platform with courses from Udemy, Harvard Manage Mentor and many others

  • Fully paid private health care packages for you and your family (dental care included) provided by Luxmed

  • Fully paid life insurance provided by Warta

  • Multisport Plus card

  • Access to the Mental Health Helpline - providing virtual support of external psychologists, psychotherapists, and coaches

  • AskHenry services - personal concierge services to help you to settle your everyday matters (like Ikea shopping or shoemaker visit)

  • Possibility to join one of our Employee Resource Groups and initiatives (Inclusion Council, Ladies at Brainly, Brainly Cares)

  • If needed, additional budget for work remote work accessories

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • dental care

  • no dress code

  • employee referral program

Brainly Sp. z o.o.

Brainly is the world's largest peer-to-peer learning community for students, parents and teachers. At brainly.com, and its group of websites around the world, students connect to both receive and offer help with homework problems and questions. The unique opportunity for students to freely ask questions and gain the confidence that comes from helping others and inspires students to learn in a collaborative community that receives more than 350 million users each month.

Based in Kraków, Poland, with its US headquarters in New York City, Brainly is currently available in 35 countries. The total funding from current investors, including Naspers, General Catalyst Partners, Point Nine Capital, Runa Capital and Learn Capital equals $150M. More information about Brainly is available on www.brainly.com.

By sending us your application, you agree that Brainly sp. z o.o. with its seats in Krakow, will process your data contained in the form below and in the documents you attach in to participate in recruitment. In connection with this, you have the right to withdraw your consents, the right to access to your data, the right to obtain their copy, rectify them, erase, limit their usage and also data portability right and object to their use by Brainly, as well as to lodge a complaint with the President of the UODO. If you have any questions regarding the use of information about you and exercising your rights related to this use, please contact our DPO - [email protected] If you want get to know more about how Brainly uses and process your personal data [click here].

https://brainly.co/

Scroll to the company’s profile

Brainly is the largest social learning community in the world, helping over 350 million users each month across our global web and app products. As part of the Community Growth team, Community Managers deliver programs and experiences for our diverse communities around the world. On this team, you’re a strong community builder, a natural leader, and an adept communicator who’s passionate about connecting our users, empowering them to grow, and creating new opportunities for them to achieve more together.

Our Poland community is made up of students, parents, and educators who thrive on helping others, sharing their expertise, and extending learning beyond the classroom. As the Community Manager, you’ll oversee our core community program and manage the day-to-day experience of members, owning key member experience goals and operations, while regularly reporting results and communicating the value of community contributions to stakeholders across Brainly. You’ll dive deep into our community member experience and work closely with our Community Product team to develop new features and tools for community members, partner with our Marketing and Communications teams on initiatives that can elevate community stories, source and develop new partnerships that can accelerate product adoption, and support company-wide understanding of Poland’s educational market. You’ll also work with Community Managers in our other global markets to create new strategies that can expand our community’s impact, deepen engagement, and evolve the member experience as Brainly grows.

Location

Kraków or remotely from Poland / Barcelona or remotely from Spain