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Community Outreach (Accountability) Assistant


6 6707 106 gross / mth.
  • Prosta 70, Wola, Warszawa
    Warszawa, Masovian
  • offer expired 23 days ago
  • contract of employment
  • full-time
  • assistant
  • full office work, hybrid work
  • More than one vacancy
    vacancies: 3
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України


Prosta 70



Your responsibilities

  • Developing the Feedback, Complaint & Outreach (Accountability) Mechanism 20%:

  • Support the development and roll-out of accessible and inclusive feedback and reporting channels, to enable Save the Children to receive feedback from children and adults.

  • Support the development of information materials about Save the Children and its partners, such as programme outcomes and activities.

  • Support data collection on, and analysis of, of information needs, appropriate and trusted information sharing approaches, and inclusive and accessible feedback and reporting channels, based on primary and/or secondary data.

  • Operating the Feedback, Complaint & Outreach (Accountability) Mechanism 60%:

  • Working as a team to receive and register feedback and their responses in Feedback Database, in line with the Feedback Handling Standard Operating Procedure.

  • Make sure that feedback is logged in a professional and timely manner. The channels will predominantly be a helpdesk, but support will also be provided to focus group discussions, children’s consultations, surveys, face-to-face feedback, and social media.

  • Respond and communicate in a dignified and respectful manner with children and adults regarding their feedback, including informing them of what decisions have been made related to their feedback, and ensuring this is documented in the Feedback Database. Where relevant, support implementation staff to close the feedback loop meaningfully.

  • Refer feedback to the appropriate team, including rapid identification and referral of serious concerns such as those related to child safeguarding, unsafe programming, sexual exploitation and abuse, and fraud and corruption.

  • Make out going calls to follow-up on programme needs and activities as prescribed and outlined by our other teams in the organisation.

  • Support child and community participation processes across the programme cycle.

  • Learning and improving (20%):

  • Contribute to the analysis and interpretation of feedback and findings from participatory processes for programme management and decision making.

  • Continuously contribute to a supportive team dynamic, helping each other out and continuously promoting self-driven improvement with support of the manager.

Our requirements

  • Creativity, curiosity and enthusiasm, and the ability to develop and test new ways of working and solutions to problems.

  • Commitment to actively listening to other people’s ideas and viewpoints.

  • Excellent interpersonal and oral and written communication skills.

  • Fluency in either Polish, Ukrainian, or Russian is required.

  • Commitment to the aims and principles of Save the Children.

  • (Desirable) Experience of working with children and/or with groups most affected by discrimination and inequality.

  • (Desirable) Experience working for an NGO, civil society organisation or similar.

  • (Desirable) Experience of analysing and presenting data in a way that facilitates effective decision making.

What we offer

  • 30 days of annual leave

  • Planned: private healthcare and Multisport card

About Us

Save the Children is one of largest INGO working across globe in 120 countries for improving lives of the children. SC is implementing a large scale program for Ukrainian children and families inside Poland from Warsaw office located in Poland. SC started its programs for Ukrainian children and families in 2022 and program is funded by variety of international donors.