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Community Relations Specialist - Poland


  • Warszawa

    Warszawa, Masovian
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • full office work, hybrid work

Your responsibilities

  • Moderating member profiles and their content (vehicle pictures, trips, etc.)

  • Answering members’ messages and providing them with support through various channels (ticket & chat) in a timely manner

  • Overseeing the overall activity on our social media (Facebook, Instagram, Twitter, etc.) and maintaining dynamics within the BlaBlaCar community

  • Reporting technical problems in the platform

  • Gathering member's feedback and communicating it to the concerned team

  • Improving the overall member experience

  • Providing support in preparing reports on relevant statistics

  • Performing ticket quality checks and reporting it to your manager

Our requirements

  • Previous experiences in customer service (at least 1 year)

  • Excellent communication skills

  • Fluency in written and spoken English & Polish

  • Ability to prioritize busy workloads while fairly balance our business and member's needs

  • Strong ability to work on your own while being dynamic, committed and open to a fast pace and changing environment

  • Enjoy working as a team-player and sharing and learning from others


  • A previous experience in moderating social media, using Zendesk or managing outbound and inbound calls of customers

What we offer

  • 🌎 An international environment with over 45+ nationalities

  • ⚖️ A hybrid, flexible workplace with family-friendly policies

  • 💡 Learning opportunities via access to training, mentorship, internal development programs, or our weekly team-all BlaBlaTalks and Tech & Product Demos

  • 🤝 Team-building events like our weekly afterworks, breakfasts, our annual Coding Night or Impact Day

  • 🌱 A product and a workplace with a strong commitment to sustainability

  • 🧭 Shared BlaBlaPrinciples that are the foundation of our culture and everyday decisions


  • private medical care

  • sharing the costs of professional training & courses

  • remote work opportunities

  • integration events

  • extra social benefits

  • redeployment package

Your Mission

We are looking for a Community Relations Specialist to join the Customer Support team at BlaBlaCar. Its mission is to bring support to our beloved members and the team, while working on high impact projects. As our Community Relations Specialist, you will be working hand in hand with our Associate Manager - Poland & CEE.

Additional Information

If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application!

Interested in joining the ride? Here’s what your hiring journey will look like

• a 45-min video-call with one of our Talent Acquisition Managers to get to know you, understand your career expectations and answer your questions

• a 60-min video-call with Maciej Przygoda, Associate Manager - Poland & CEE, to deep dive into your motivation with customer support

• a fully remote exercise to evaluate your technical skills

• a 60-min video-call with Maciej & Aline Romer, Senior Customer Operations Manager to discuss your exercise

Our hiring process lasts on average 20-25 days and offers usually come within 48 hours.


BlaBlaCar is the world’s leading community-based travel network, connecting over 100 million members across 22 countries looking to carpool or travel by bus. By sharing rides and filling empty seats on the road, our community avoids 1.6 million tons of CO2 emissions every year (as if Paris was free of road traffic for a year!)

We are a global and diverse team of 700+ people with 45+ nationalities, and headquartered in Paris. We’re constantly looking for new ways to leverage technology to create a more affordable, convenient, flexible and sustainable way to travel. And we are always on the lookout for people who care about making a positive impact.

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