private medical care
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyCommunity Relations Specialist - Poland
BlaBlaCar
Warszawa
Warszawa, Masovian- offer expired over a month ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- full office work, hybrid work
Your responsibilities
Moderating member profiles and their content (vehicle pictures, trips, etc.)
Answering members’ messages and providing them with support through various channels (ticket & chat) in a timely manner
Overseeing the overall activity on our social media (Facebook, Instagram, Twitter, etc.) and maintaining dynamics within the BlaBlaCar community
Reporting technical problems in the platform
Gathering member's feedback and communicating it to the concerned team
Improving the overall member experience
Providing support in preparing reports on relevant statistics
Performing ticket quality checks and reporting it to your manager
Our requirements
Previous experiences in customer service (at least 1 year)
Excellent communication skills
Fluency in written and spoken English & Polish
Ability to prioritize busy workloads while fairly balance our business and member's needs
Strong ability to work on your own while being dynamic, committed and open to a fast pace and changing environment
Enjoy working as a team-player and sharing and learning from others
Optional
A previous experience in moderating social media, using Zendesk or managing outbound and inbound calls of customers
What we offer
🌎 An international environment with over 45+ nationalities
⚖️ A hybrid, flexible workplace with family-friendly policies
💡 Learning opportunities via access to training, mentorship, internal development programs, or our weekly team-all BlaBlaTalks and Tech & Product Demos
🤝 Team-building events like our weekly afterworks, breakfasts, our annual Coding Night or Impact Day
🌱 A product and a workplace with a strong commitment to sustainability
🧭 Shared BlaBlaPrinciples that are the foundation of our culture and everyday decisions
Benefits
sharing the costs of professional training & courses
remote work opportunities
integration events
extra social benefits
redeployment package
Your Mission
We are looking for a Community Relations Specialist to join the Customer Support team at BlaBlaCar. Its mission is to bring support to our beloved members and the team, while working on high impact projects. As our Community Relations Specialist, you will be working hand in hand with our Associate Manager - Poland & CEE.
Additional Information
If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application!
Interested in joining the ride? Here’s what your hiring journey will look like
• a 45-min video-call with one of our Talent Acquisition Managers to get to know you, understand your career expectations and answer your questions
• a 60-min video-call with Maciej Przygoda, Associate Manager - Poland & CEE, to deep dive into your motivation with customer support
• a fully remote exercise to evaluate your technical skills
• a 60-min video-call with Maciej & Aline Romer, Senior Customer Operations Manager to discuss your exercise
Our hiring process lasts on average 20-25 days and offers usually come within 48 hours.
BlaBlaCar
BlaBlaCar is the world’s leading community-based travel network, connecting over 100 million members across 22 countries looking to carpool or travel by bus. By sharing rides and filling empty seats on the road, our community avoids 1.6 million tons of CO2 emissions every year (as if Paris was free of road traffic for a year!)
We are a global and diverse team of 700+ people with 45+ nationalities, and headquartered in Paris. We’re constantly looking for new ways to leverage technology to create a more affordable, convenient, flexible and sustainable way to travel. And we are always on the lookout for people who care about making a positive impact.