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Complaint Resolution Manager

  • Katowice, śląskie pokaż mapę
  • Kierownik
  • 20.05.2019

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    TÜV Rheinland is a leading global independent certification and testing service provider with 145 years of experience and almost 20000 employees all around the world. The independent experts stand for the quality and safety of people, technology, and the environment in nearly every sphere of personal activity as well as train people in a broad range of fields and industries.


    TÜV Rheinland Polska has been present on the Polish market for more than 20 years. Now we are looking for the team to a newly opened Center of Quality Competence in Katowice, where working in the diverse, international QM team you will have strong influence on Quality standards’ development in our organization.


    Join the company with long lasting tradition, firm values and a courage and vision for the future!

    Complaint Resolution Manager
    (Center of Quality Competence)
    Reference no.: CRM/20/19
    Workplace: Katowice – Silesia Business Park

    Principal Duties & Responsibilities:

    • Coordinating the Complaint Resolution on local and regional level
    • Providing methodical support for problem solving on local and regional level
    • Facilitating the competence and adherence of corporate complaint management requirements
    • Working actively together with the local and regional QM Team on root cause analysis, immediate and preventive actions settings
    • Monitoring the Complaint Resolution status (to prioritize, escalate and monitor the deadlines)
    • Responsible for Lessons Learned and Transversal know-how transfer
    • Being an Ambassador of deploying Quality-mindset regarding Failure Culture
    • Providing Input to Monthly Quality Reviews

    Qualifications & Requirements:

    • Diploma in Engineering/ Economics/ Business Administration or related education
    • Minimum 3 years work experience in Complaint Management
    • Experience in working with methods such as Ishikawa/ Fishbone, 5 Why, FMEA
    • Experience as Internal Auditor
    • Knowledge and experience in ISO 9001, ISO 10002 standards
    • Very good command of English (verbal and written)
    • Good command of German will be an asset
    • Assertiveness
    • Good communication and problem solving skills
    • Willingness to travel abroad

    We offer you:

    • Stable job and cooperation with friendly and high qualified team
    • Work in an international environment in a modern office in Katowice
    • A package of benefits, e.g. private medical care, co-financing to sport cards, possibility to have group life insurance etc.
    • Training and implementation towards new responsibilities as well as possibility to develop your skills and qualifications

    If you want to join our team and take part in the recruitment process, please apply and send your CV via button below. We are looking forward to working with you!

    Informujemy, że odpowiadamy tylko na wybrane aplikacje.