Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Compliance Manager – Whistleblowing, Policy and Standards

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired 3 months ago
  • contract of employment
  • full-time
  • manager / supervisor
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Undertake independent investigation of regulatory issues, including whistleblower cases. This will be achieved by: i) planning and leading investigations; ii) undertaking interviews, note-taking, collating evidence, and reporting findings; and iii) undertaking ad-hoc reviews.

  • Provide a consistently high quality independent investigation service such that the bank’s businesses and support functions have confidence in regard to the integrity and quality of reported findings.

  • Work effectively as part of the Investigations team to support management and colleagues in the achievement of department objectives.

  • Manage and control investigations and accurately report findings to relevant stakeholders to enable the business and HR functions to manage the risks identified making robust recommendations for resolution where shortcomings are identified.

  • Establish and maintain good working relationships with the business, Global Whistleblowing Oversight Team (GWOT), HR, Risk, Security and Fraud Risk and other Compliance areas in the bank.

  • Undertake allocated work, as required by line management, in accordance with bank standards and department procedures.

  • Establish management and administrative procedures and processes for own function or region/country, to ensure adherence to policies and manage operational risk, with due consideration to both HSBC and area or Global/Regional/Country activities.

  • Supporting the Senior Manager to ensure the successful implementation of HBUK Compliance policies.

  • Supporting the Senior Manager to ensure the successful implementation of Global Compliance policies.

  • Working collaboratively with the Global Regulatory Conduct Policy team to ensure all policy governance requirements are met, such as dispensations and implementation standards.

  • Supporting the authors of HBUK Policy to understand the required standards and governance arrangements.

  • Supporting 1LOD colleagues with understanding and applying Entity Product Governance Standards.

  • Supporting the 1LOD in ensuring Entity Product Governance standards are in line with Regulatory expectations.

  • Support 1LOD Entity teams in evolving the HBUK Product Governance arrangements in light of regulatory developments.

  • Maintain up-to date insight of industry standards relating to Product Governance.

  • Acting as Compliance SME in Entity Product Governance standards.

  • Support the Senior Manager/Head of Conduct, Standards and Functions in preparing for and attending Product Governance Oversight Forum.

Our requirements

  • Strong verbal and written communications skills in English.

  • Highest levels of integrity with a challenging nature ideally with some background in investigation across any discipline.

  • Good technical knowledge of the services and products offered across HSBC UK Ring-fenced bank (HBUK) and the systems which support these.

  • A logical and analytical approach to problem solving, with an ability to collate and report evidence factually and without bias.

  • Ability to work effectively under pressure with competing and rapidly changing priorities is essential.

  • Ability to work independently.

  • Sound Judgment.


  • Good knowledge and awareness of the regulatory environment/ Legal background would be a plus/.

  • Ability to interpret information into areas of potential risk.

What we offer

  • Competitive salary.

  • Annual performance-based bonus.

  • Additional bonuses for recognition awards.

  • Multisport card.

  • Private medical care.

  • Life insurance.

  • One-time reimbursement of home office set-up (up to 800 PLN).

  • Corporate parties & events.

  • CSR initiatives.

  • Nursery and kindergarten discounts.

  • Language classes.

  • Financial support with trainings and education.

  • Social fund.

  • Flexible working hours.

  • Free parking.


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Online assessment


Phone interview


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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