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Compliance Support Team Leader

  • Warszawa, mazowieckie pokaż mapę
  • Kierownik
  • 16.03.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Trustwave helps businesses fight cybercrime, protect data and reduce security risk. With cloud and managed security services, integrated technologies and a team of security experts, ethical hackers and researchers, Trustwave enables businesses to transform the way they manage their information security and compliance programs. Trustwave delivers automated, efficient and cost-effective threat, vulnerability and compliance management. Trustwave is headquartered in Chicago, with customers in 96 countries. For more information about Trustwave, visit https://www.trustwave.com
    Working time pattern: FULL TIME, shifts system
    Location: Warsaw, office at Prosta Street


    About us

    Trustwave helps businesses fight cybercrime, protect data and reduce security risk. Trustwave is headquartered in Chicago, with customers in 96 countries. For more information, visit https://www.trustwave.com

    We are currently looking for talented, energetic and highly motivated candidate who would like to become Compliance Support Team Leader within our Compliance Support Services team in Warsaw.

    Your responsibilities:

    • Interface with a variety of international customers over the phone, in a polite, positive, and professional manner
    • Respond to needs and questions of customers concerning their compliance requirements
    • Take responsibility for customer satisfaction
    • Respond in a timely manner (within documented SLAs) to clients and internal colleagues
    • Document actions in tickets to effectively communicate information internally and to customers
    • Mentor other team members and assist in new team member training
    • Ensure accuracy and timeliness of team members’ ticket resolutions
    • Subject Matter Expert in different areas of the department (e.g., vulnerabilities, client relations)
    • Respond to escalations from colleagues and clients in a timely and effective manner
    • Handle special projects upon request
    • Enforce, and work actively to improve, current procedures
    • Take ownership of efficiency and quality of team’s output

    If you…

    • Are fluent in English, strong written and verbal communication skills
    • Know an additional language, we prefer Spanish, Portuguese, French, Mandarin, Swedish, Polish, Russian, etc. – it will be a great asset!
    • Have excellent customer service skills
    • Are experienced in project management or leadership
    • Are able to clearly communicate technical issues in a concise manner, often to clients and colleagues who are not trained in security

    …you are a perfect candidate to join Trustwave team!

    We offer:

    • Work in multicultural and very modern working environment
    • Extensive training to become Compliance Support Team Leader
    • Competitive salary and benefits package:

    Allianz medical coverage, life group insurance, Multisport card, co-financing of holidays

    • contact with global clients
    • Flexible schedule
    • Full time employment contract

    Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

    To All Agencies: 

    Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave’s policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.