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Configuration Consultant

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Analyses and seeks to understands the business processes in detail where required. Ensuring the appropriate review and approval process is followed. Liaises with Business stakeholders and SMEs to complete process capture, process mapping and to-be process design (within the scope of RPA) either independently or together with a Business Analyst

  • Designing automated process solutions in accordance with the CoE RPA Delivery Framework and standard design principles and conventions with support from Mentor

  • Configuring new automated processes and objects using core workflow principles that are efficient, well structured, maintainable and easy to understand.

  • Creates and maintains detailed, high-quality technical documents such as Process Definition Documents, Solution Design Documents, and other standard RPA process documents. Requests required review and feedback on PDDs and SDDs, and implements feedback until approval is secured.

  • Problem solving issues that arise in day to day running of automated processes and providing timely responses and solutions as required.

  • Communicating with software supplier through the team structure on software related issues, suggested improvements and participating with other users in the automation community.

  • Working within project planning constraints, communicating any identified project risks and issues to the delivery/project manager accordingly and providing inputs to the change control process.

  • Creating and documenting test procedures and scenarios for the pre-UAT phases

  • Supporting the Operational Teams during the UAT and rollout phases

Our requirements

  • Understanding of RPA technologies, the operational processes and when RPA should be used (desirable)

  • Knowledge of the enterprise’s business operations

  • Previous experience within RPA (desirable)

  • Proven track record in a similar role would be advantageous

  • The role requires an articulate individual; comfortable dealing with management

  • Strong written and verbal communication skills required

  • Excellent interpersonal skills required

  • Must be well organised and able to multi-task effectively and efficiently

  • Experience in negotiation and conflict management

  • Ability to problem solve, clearly articulate requirements, and implement and drive change

  • Energy, enthusiasm, and drive

  • Blue Prism Developer accreditation (desirable)

What we offer

  • Stable job in professional team,

  • Interesting path of career in an international organization,

  • Private health care, employees’ benefits,

  • Courses & training for our employees

  • Modern office buildings near the city center of Kraków

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

Additional Information

The contract till the end of 2022 with the possibility of extension.

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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