Consultant (Customer Experience Processes) [Online/Phone Recruitment]

Accenture Capability NetworkO firmie

Rekrutacja zdalna

Rekrutacja zdalna

To wyróżnienie ofert oznacza, że cały proces rekrutacyjny jest prowadzony zdalnie. Dowiedz się więcej
Rekrutacja zdalna

Accenture Capability Network

Warsaw Towers

Warszawa

Consultant (Customer Experience Processes)

Numer ref.: 00592978

What will you do?

  • Working with global clients on implementation of various customer service software and tools 
  • Gathering user requirements, daily coordination of work performed by the configuration team
  • Interaction with companies, validation of gathered requirements, verifying possibilities in the system, providing support to the users
  • Supporting the client in decision making
  • Preparing training decks and process maps
  • Traveling globally to work with prestigious clients and deliver large-scale transformational change

What we are looking for? 

  • Minimum Masters’ degree
  • Minimum 5 years of professional experience including
  • Project management skills
  • Develop cohesive conclusions and present key findings, typically to C-level clients
  • A high degree of comfort with strategy leading transformative changes in digital or analog customer service area.
  • Proven knowledge of implementing new technologies in customer service area (customer service channels, artificial intelligence, chatbot, Next Generation Customer Care (NGCC), customer experience design)
  • Proven ability to thrive in a work environment that is international, multi-cultural, competitive & challenging
  • Excellent business English (written & spoken). Good level of the other foreign language e.g. German, Italian, French, Spanish would be strong asset

Our Commitment to you:

  • Challenging job in a professional and multinational environment
  • Opportunity to gain skills, knowledge and experience, together with highly marketable specialists
  • Opportunity to work with Global top Clients on large transformational projects
  • Dynamic, international working environment

 

 

 

 

 

Working Conditions:

  • Headquarter: Warsaw as primary place of work.
  • Willing and ability to work at client’s locations mostly across Europe, but also other locations, for short or long term.
  • Willing to travel min. 60% (annual) of time and could be more. Travel is required - typically full time weekly schedule Monday to Friday on client location abroad with fly-backs for a weekend to home location (Poland). Flexible - Remote work could be an option, depending on the assignment and project arrangement. 
If this sounds like the right team for you, we invite you to read on - and visit https://thenew.is

When applying please enclose the below statement: 

I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority. 

I hereby also consent to the processing of my personal data for future recruitment proceedings held by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive). At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority.

 

Please be advised that only selected candidates will be contacted.

Ogłoszenie archiwalne

Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Aktualne oferty pracodawcy